Thank you for bringing us up to date: the result is a lot better than it might have been, although I agree you shouldn't have had to fight for it.

If anyone looking on here has a problem with Warrantywise, note that their claims manager has kindly given us his E-mail address (above) so that hopefully any disagreements can be sorted out before things go too far.

What needs to happen is :

(a) customers should not inflate their claims or disregard the truth in order to wring every last penny out of the warranty companies; and

(b) the companies should not actively seek excuses to refuse or reduce claims.

Sadly, (b) has become common as a result of (a), and it's probably a faint and naive hope that this will change greatly. Transparency on both sids is the best hope.

1 st reason – After inspecting my vehicle they refused to pay out because I was at fault for driving the vehicle when it was over heating. Just to confirm I am fully aware of the temperature gauge in my car, it is clearly visible and it was always on 90°C as it should be. In addition to the temperature gauge in my car I have also a dashboard alert which will appear if the engine is too hot.

How did they determine this? The coolant temperature sensor will often read above 100C under normal operation. A typical thermostat doesn't fully open till about 100C and the radiator fan will usually kick in a couple of degrees higher. The dashboard temperature gauge will usually sit bang on 90 at any tempetature between 80-100C.

Besides, a short circuit in the cts would return sky high coolant temperatures even if the coolant was at normal temperature. If they simply read the ECU log and determined driver negligence, then they are being very unfair.