I think it has to do with Legal Expenses. In the result of a claim the Insurance Company will ask if you want them to instruct a Legal Team on your behalf. If you have the Legal Cover I think the costs are covered by the policy. If you don't then you could be left with a legal bill at the end (which will ultimately come out of any pay out).
The Legal Team are the ones that help you claim back all expenses, loss of earnings, injury compensation, excess, and so on - but their efforts are not free.
Alternatively, there are a number of "No Win No Fee" or even completely free claims companies out there that will help in the event of an accident, but the extra hassle may not always be worth it in the long run.
I'm sure I am not 100% right though, so welcome further explanation from others.
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