Some dealerships are competent, honest and regard their customers as people they want to keep happy and to return to them for all things motoring, these same dealers bend over backwards to look after their customers, are knowledgeable and scrupulously fair. In dealing with warranty or even out of warranty problems these dealers will sort out issues with the importer or manufacturers customer relations depts, and make life for the customer easy. These dealers are usually family owned.
There are other dealers where the customer is just a money cow to be milked, they will tell you what you want to hear to make the sale then once they have your dosh you are just a nuisance, and once the car is out of warranty you are on your own, within warranty not much better.
In answer to your question, you'll get an honest answer from the first type, i can name several such of several makes, Toyota feature highly as usual.
You can guess the answer you'll get from the second, if they indeed have the knowledge.
Only my opinion of course.
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