Peugeot 1007 (2005 - ) - 08 - Persistent sliding door faults.  
08 - Persistent sliding door faults. - b4uaskiamcindy
i brought a brand new peugeot 1007 delivery millage only, 2007 plate in nov 07 ,as i drove home it developed a fault with the electric sliding doors where they where opening as we where driving.next day had to get a tow truck to take it back to peugeot.
well a week went past heard nothing from the dealership,this was a pain as my 7 year old son is severly disabled and we had appointments up great ormand street.
anyway another week passed heard nothing so i gave them a call to see if they could give me a loan car,had to fight tooth and nail to get one but in the end i did.
it was a good job i did beacuse christmas came and they still said they could not fix the problems with both doors.
christmas came and went so on the 10th of jan after hundreds of phone calls to rude peugeot workers and without a end in sight as they said they still could not find the fault i asked if i could have another car.
so on the 22nd jan 08 i took delivery of another car the same as the faulty one.
well it has not been an easy year and half i have had to put up with repeated faults with the doors, they open and shut on there own when they feel like it ,i have had to sit in my car for anything upto a hour just trying to shut the doors,i was driving though central london with my son in the back and they opened on there own.
i did not bother takeing it back to the dealer as it is such agro as they are very rude and unhelpful and there is nothing to say they can fix the fault as they couldnt on the other car we first had .
so putting up with this was bad enough but now is the final straw ,driveing tues last week and it broke down on the console it says transmittion fault and now the car cant move.
could anyone tell me if they think i could get my money back or a differant car as this is such a unreliable car and dam right dangerous.
i have had enough and im not sure what to do next.
oh to let you know i brought this car though the motorbilty scheme (hire purchase) so i get to keep it at the end.
please help many thanks

Edited by Pugugly on 05/07/2009 at 13:24

Tags: technical issues legal and consumer advice consumer rights dealers

help im at the end of the road with this car - doctorchris
Cindy, I don't know all the legalities of the Motability scheme but I don't think you could get a refund or a new car at this stage.
The Peugeot 1007 is a horrid car and I'm not surprised that you have had problems with the doors.
If you have the nerve, I think your best bet is to contact the local press or local TV telling them about yourself, the young mother with a disabled child seriously let down by your Peugeot.
The story of the doors opening spontaneously would attract a lot of publicity.
Peugeot might back down in shame or some benefactor might step in to help.
As I say, it takes guts to go down this route but the only other way is through the legal system which is slow and expensive.
help im at the end of the road with this car - ForumNeedsModerating
Sorry to hear of your woes with this car.

It not only sounds appallingly unreliable - but also truly dangerous.

Get on to Motability straightaway - they have the contract with the dealership & should apply the necessary pressure. From what you say this is a 'gold-standard' car rejection
case.

Write the full story down (with dates for everything & results of attempted repair etc.) before you phone Motability.

Although you've had the car a while, the on-going faulty door problem is the initial & persisting fault (through 2 cars) - brook no nonsense about it being too late to reject it - it's simply not fit for purpose & dangerous.

Get in touch with Motability now.
help im at the end of the road with this car - b4uaskiamcindy
thanks guys i think i will call motability on monday morning and see what they say,ill post what happens.
im due to try and get my car to peugeot on monday if they have a loan car for me .
would it help if i get trading standards involed.
help im at the end of the road with this car - bonzodog
Use the phrase "not of merchandisable quality" - this works wonders as a rule with finance companies. The only problem is Motability is they are a bit like a govt dept - we're there for them rather than the other way round.

Good luck
help im at the end of the road with this car - b4uaskiamcindy
many thanks ill give that one ago,im not normally one to complain buy im just worried about my sons safety,with summer hoidays coming up we would like a day out at the seaside but i would dread being on a motorway and those doors opening.
help im at the end of the road with this car - bathtub tom
Try your MP?
help im at the end of the road with this car - wotspur

Do you think this ladies MP will get away with adding this car to their expenses ??

As someone else mentions,Under the sale of goods act it has to be merchantable quality and this certainly isn't.

When I had a major problem with my Espace, it kept losing TOTAL power whilst driving, no steering, no throttle NOWT -very frightening, I informed them I would be contacting the finance company to stop the payments-also a drive to Renault H/O at nr Watford- -Eventually after 3 months I got a new vehicle.

Sorry to hear about your problems, having had an 806, with sliding doors, in 6 years and 166k miles not a single problem with the doorsI really liked it as a car to drive. I hope you get Motobility to throw their weight behind you and you get a replacement
help im at the end of the road with this car - Avant
I agree - try Motability first. If that fails, there are a few possibilities:

- try to speak to the general manager at the dealership: the car is under warranty and they have no reason to be 'rude and unhelpful'. They have a duty to fix it.

- is there another Peugeot dealer within a reasonable distance? You don't have to use the original one.

- part-exchange it for a car of similar age: I'm sure the last thing you want is another Peugeot but you might get a better deal at a Peugeot dealer (not necessarily the original one). Motability may be able to advise you on this.

- if the car can't move, aren't you covered by the warranty to have it towed to a dealer for repair?

If desperate, the Citizens' Advice Bureau may be able to help, and in your situation the local press might be interested. What Car magazine also has a helpline which may be of some use.

Good luck!
help im at the end of the road with this car - b4uaskiamcindy
thanks guys for all your advise,when i brought the car it was from a peugeot dealer 20 miles away from where i live,when the first car broke down i then took it back to my local peugeot when they tryed to fix it ,they did not want to give me a loan car intill i got in touch with motability,but they never phoned to keep me advised how they where doing with the car and when i did call they where very rude and always tryed to push me off the phone.
when they admitted to me they could not fix it the dealership that was 20 miles away had to come and collect it.
and lets just say they where just as bad as the other dealership.
so really i just do not want to deal with peugeot if i can help it.
i have no trust in them or there cars.
but i cant wait till monday so i can sort this out you guys have given me lots of ideas.
help im at the end of the road with this car - 1400ted

Cindy, I wonder if the Vehicle & Operator Services Agency might be interested in this.
It seems a horribly serious fault for the doors to open 'in flight ', especially with a child in the back. They are the governm3ent agency who deal with vehicle safety, MOTs etc.
Google VOSA and see what you can find.

Good luck, don't let them get away with it !

Ted
help im at the end of the road with this car - Bill Payer
This is Motability's issue - you lease the car off them. They should sort it out for you with Peugeot and they buy so many cars they have a huge amount of clout.
help im at the end of the road with this car - Lygonos
Why oh why do so many people on t'internet refer to the act of having purchased an item as having "brought" something.

It's not even as if it's a chubby fingers typo as I am prone to create.

Anyways, back to the main event...

I think contacting Motability is a good first move - after this length of time and the amount of brass neck you've received from the dealership you'll need some extra leverage.

Edited by Lygonos on 04/07/2009 at 23:26

help im at the end of the road with this car - ifithelps
..Why oh why do so many people on t'internet refer to the act of having purchased an item as having "brought" something...

Because, despite billions pumped into schools under Blair's 'education, education education' policy, many young people leave the education system without the basic skills of reading, writing, and arithmetic.

This would have remained a largely hidden problem, but rise of the internet means everyone is now a published author.

There are people on here, apparently with well-paid jobs, who cannot spell independent, when referring to an independent garage.

And definitely is definitely one to look out for.

help im at the end of the road with this car - ForumNeedsModerating
>>And definitely is definitely one to look out for.

Are you definate about that?
help im at the end of the road with this car - J1mbo
Sounds like you've got enough on your plate and lost faith in the car which is understandable.

Why not just contact Mobility and push for another model of car? Don't know the ins and outs but sounds like the Pug is a lemon, and that goes for the dealer! You might find a C-Max or something is suitable. If you lease the car via Mobility then I guess they are responsible? Best to speak to them first, I don't think the dealer will do anything other than keep repairing the car.
help im at the end of the road with this car - jbif
There are people on here, apparently with well-paid jobs, who cannot spell independent, >>


Are you by any chance referring to the person who edited the title to: "Persistant sliding door faults." ?
Will DD step in to edit that "typo" to save the blushes of the legal eagle?

I think there is definitely a rise in the number of people who now spell "lose" as "loose" . A search of the forum for the word "loose" should show up the persistent offenders.


managed to correct it ll by myself - isn't I clever

Edited by Pugugly on 05/07/2009 at 13:26

help im at the end of the road with this car - ifithelps
...Are you by any chance referring to the person who edited the title to: "Persistant sliding door faults." ?...

Nope, just the vast number of posts on here which contain spelling mistakes or basic errors of grammar.

I reckon out of 10 posts, around half will have such mistakes.

People knock the Daily Mail, but they publish about 35,000 words, every day, six-days-a-week, and most days you will struggle to find one spelling error.

Ten posts on here might be a total of around 1,500 words and will contain anything up to a dozen errors.

I'm not seeking to include typos and literals, and we all make the odd mistake - even me.

But I do think it's fairly clear which posters can spell and punctuate to a reasonable standard, and those who cannot.

Rant over, now back to motering. :)





help im at the end of the road with this car - b4uaskiamcindy
well i tell you now my grammer is terrible as you can tell,but i came on here for advise on my car not my grammer.
and i was not at school when blair was pm im a bit too old to be in school then ,i have a 15 yr old daughter.
but im pleased to say my daughters grammer is top notch thank goodness because i dont want her to be dumb like me, thats for sure.

Edited by Webmaster on 06/07/2009 at 01:00

help im at the end of the road with this car - Pugugly
Exactly and its that sort of bullying that puts new members off this site. Now keep to the subject or the Moderator's scalpel will be wielded.


Rob - Moderator.
help im at the end of the road with this car - b4uaskiamcindy
thanks to all you guys for your replys,sorry can i ask for your advise again when i phone motability on monday morning what do you think i should aim for as a result ,also do you think i should speak to motability first before taking the car to peugeot to get it fixed and to pay £200 for its first service,just it feels i am throwing £200 down the toilet.

sorry if my messages seem a bit jumbled its because im trying to do 10 things as once.
again many thanks
help im at the end of the road with this car - J1mbo
thanks to all you guys for your replys sorry can i ask for your advise
again when i phone motability on monday morning what do you think i should aim
for as a result also do you think i should speak to motability first before
taking the car to peugeot to get it fixed and to pay £200 for its
first service just it feels i am throwing £200 down the toilet.


Push to get the car replaced on safety grounds, the idea of thje mobility car is to help get your son around in one piece. Not fit for purpose so ask them to arrange another brand of car. Would you be happy to get getting the Pug repaired?


sorry if my messages seem a bit jumbled its because im trying to do 10
things as once.
again many thanks


That's ok, hope it gets sorted and keep us posted!

james
help im at the end of the road with this car - b4uaskiamcindy
my heart says get rid of the pug 1. i do not trust it at all. 2.i do not trust peugeot to fix it after what i have been through, thats why i have not taken it to them before now reg the doors.
i admit this car is great for getting my son in and out of,but its not worth takeing anymore risks for.
i had a ford focus '56' plate before this car and i could trust it 100 % boy have i missed it.

so i think ill try and push for another model of car even if it is another peugeot as long as it has normal doors and it moves HE HE.
help im at the end of the road with this car - J1mbo
Ur sounding more positive already! Go for it and have some fun (if you can) look at other models as well. What about the Skoda Roomster???
help im at the end of the road with this car - ForumNeedsModerating
I think it's very important to appraise Motability of the events/chronology of this.

If Motability are proxy funding & mediating this vehicle lease for you, they are responsible. You have an agreement with them. You entered this relationship with Motability, you commute a payment (and/or up front cash addtion) into a car purchase scheme via them & the dealer.

Don't take too much on yourself, let Motability take the strain - clearly notate the whole story with as much detail as possible, emphasising the obvious & serious safety aspect of this.

It seems to me you've done all that you reasonably could - the dealership (from what you've said so far in posts) appear far too casual & dismissive.

If I've understood the Motability website information correctly, your hire purchase payments are made to 'Motability Operations' directly from your allowance & you don't own the car until the final payment is made - they still own the car in other words & are responsible until that time of ownership transferral.

You've got a dog (in more than one sense sadly..) - let it do the barking!

Also for your own peace of mind , after talking to Motability on monday - ring or make an appointment with Citizens Advice Bureau- they're well versed in Motability schemes & should quickly confirm your position & Motability's obligations in this.

Good Luck!

help im at the end of the road with this car - b4uaskiamcindy


that is a great way or wording it,im going to sit down and write down in order all im going to say to motability including what you said above you hit the nail on the head.

i have to say motability are great they have always helped in the past when it comes to nasty dealerships that are not to helpfull,like one day i was driving and i could smell something burning (this car was on lease hire) i took it to the dealer and they found it to be a carrier bag on the bottom of my car,so they removed it and wanted to charge me £100.
but good old motabilty gave them a call and in the end the dealer wavied the charge.
so hopefully motability will be just as helpful this time.

Edited by b4uaskiamcindy on 05/07/2009 at 09:25

help im at the end of the road with this car - Mr X
'i could smell something burning (this car was on lease hire) i took it to the dealer and they found it to be a carrier bag on the bottom of my car,so they removed it and wanted to charge me £100."...

So ?. Do you really believe that this sort of thing should be free ?. Did the dealer in put the bag under the car and was thus responsible in some sort of way ?
help im at the end of the road with this car - b4uaskiamcindy
if it was my own car then yes i would of payed ,but as this is a lease hire car everything should be covered for in the monthly price i pay.
help im at the end of the road with this car - Mr X
You really must let us have the name of that leasing outfit, I'd love a car under that sort of agreement.
help im at the end of the road with this car - bell boy
I was in a petrol station when one of those pewgot things wouldnt close its drivers door,the customer was fuming too as everytime it shut it opened again.
Got to say i would have zero trust in one if i drove down the road and it opened,i reckon i would put a gate catch on it for piece of mind
good luck b4uaskiamcindy basically its not fit for your reason for buying it ie your child in the back, as i assume he has some problems too,just try and reject it back to mobility before you contact the dealer,i dont think local consumer advice places are any good after the last time i wasted an afternoon at one but it was 18 years ago so they might have improved by now
help im at the end of the road with this car - Altea Ego
>if it was my own car then yes i would of payed ,but as this is a lease hire car >everything should be covered for in the monthly price i pay.

The lease company, nor the garage, nor the car manufacturer has no responsibility or liability for paying to remove a plastic bag from the exhaust of your car. Under any terms of any sale or lease.

YOU put the bag there (ok I know you didnt but you were driving) so YOU pay. You could claim it back on insurance, except your excess is larger than that.

Thats tough, its just life.

help im at the end of the road with this car - ForumNeedsModerating
>>So ?. Do you really believe that this sort of thing should be free ?

The car was lease hire - so one assumes the OP was being responsible in taking the car to the garage. The cost of diagnosing such a 'fault' would be presumably in the minutes range - £100 is clearly outrageous. Motability saved their own money, probably, by questioning that.

So, it's a matter for the dealer & Motability to negotiate - which they did - and the dealer waived the charge.

Where's the problem in that Mr X?
help im at the end of the road with this car - bell boy
quire correct woodbines

oops dont want to get bogged down in a quire

i meant quite

Edited by bell boy on 05/07/2009 at 10:30

help im at the end of the road with this car - b4uaskiamcindy
you are right it took them under 10 mins to find the problem,if they charged less than £100 i would of just payed it,but i did think they where having a laugh for that price but anyway thats all water under the bridge now.
help im at the end of the road with this car - the swiss tony
So ?. Do you really believe that this sort of thing should be free ?.
Did the dealer in put the bag under the car and was thus responsible in
some sort of way ?

Mr X... Im in the trade, and I would expect it to be free!
(I know my company WOULD try and charge though.....)

In the good old days, that kind of thing was known as 'Good Will'
ie a sure fire way of making that customer come back, and spend money!

these days we try and charge for everything (£35 for fitting ONE wiper???) and then wonder why people run off to the indies, or try to do it themselves.....
help im at the end of the road with this car - Lud
why people run off to the indies


They used to do it to escape their debts, or their girl friends, or to make a fortune. Now they do it for the quality of life. Jamaica in the top ten; Britain 79 or something; the US 179 or something. But running off to the Indies isn't the simple one-off operation it used to be.
help im at the end of the road with this car - Marlot
So ?. Do you really believe that this sort of thing should be free ?.


The dealers that my wife and I use for our cars wouldn't dream of charging for something like that. They do charge a fortune for servicing but they also know the value of goodwill.
help im at the end of the road with this car - Altea Ego
>Why oh why do so many people on t'internet refer to the act of having purchased an >item as having "brought" something.

Why bring it up? you understood what the poster meant? It adds no value to this thread in any way shape or form.
help im at the end of the road with this car - 1400ted

No one seems to have picked up on the OPs original post that this is not a lease car, Cindy is buying the car under the Motability hire purchase scheme. With a lease car, everythingv is paid for except fuel and self inflicted problems and the car is handed back after 3yrs. SWMBO kerbed our lease car and we had to stand a new tyre...fair enough.
There will, in all probability, be a finance company involved in the equation as well.

Ted
help im at the end of the road with this car - Bill Payer
No one seems to have picked up on the OPs original post that this is
not a lease car Cindy is buying the car under the Motability hire purchase scheme.


It was certainly my assumption that it was leased until Cindy mentioned a previous car and differentiated that by saying it was lease hire.

I think the discussion with Motability should be an open one on the basis of establishing what help and guidance they can offer.
help im at the end of the road with this car - Lud
Why bring it up? you understood what the poster meant? It adds no value to this thread in any way shape or form.


Quite, AE. I too can be acerbic, but I dislike the persecution of the innocent and unpretentious.

On the matter being discussed, I simply can't believe that a main dealer is so hopeless that a gross fault in a new example of a current model takes a month of faffing to not cure. What on earth is going on?
help im at the end of the road with this car - b4uaskiamcindy
well i think this says it all really ,they no longer sell this car in the uk,
i wounder why hmmmmmm.
help im at the end of the road with this car - Avant
Good luck with Motability - ideally I'd say you need a 5-door car like a Honda Jazz 1.4 or Toyota Yaris 1,3 - both reliable and good to drive. The 1007 by all accounts was underpowered as well as unreliable - not a great combination!

The French are great innovators in things electrical: unfortunately they believe that the customer should do the development work. The French themselves usually buy the basic models (like the 107) with few electrical extras, and laugh at the British who love their options.
help im at the end of the road with this car - mike hannon
> The French themselves usually buy the basic models (like the 107) with few electrical extras, and laugh at the British who love their options.<

I don't think that's actually true - the French love loading their cars and homes with electronic gadgets and gizmos but don't have a clue how to deal with them. You wouldn't believe the sort of thing I come across - one neighbour of mine had a motor installed to open the shutter on his kitchen window to save stretching across the sink. And automatic lights around one of his toilet bowls. I kid you not.
The difference is, in France the concept of 'customer service' is practically unknown, so when things go wrong they just shrug, put up with it and accept they have to pay. I noticed ages ago that some 'chain' places - the equivalent of Kwik Fit - now have a special tariff for working on post-2000 cars with non-working gizmos.

Anyway - best of luck, OP. However you actually bought your car you have been disgracefully treated. Speaking as a journalist I would say there is a 'national' story in what has happened to you. My email address is in my profile, if you need to be pointed in the right direction.
help im at the end of the road with this car - Lygonos
It is a no less valuable a concept than thinking £100 is a reasonable charge to pull a poly bag off an exhaust.

Maybe it's danger money in case the poor mechanic ended up like a recently-decease pop star ?

help im at the end of the road with this car - Lygonos
I don't get the impression that the OP has written correspondence from the dealership, but anything she says/receives from now on should be on paper.

Absolutely impreative if things may go 'legalese'.
08 - Persistent sliding door faults. - L'escargot
Before you do anything further it would be a good idea to make sure you know all the details of your contract with Motability, your contract with the supplying dealer, and your contract with any finance company which might be involved.
08 - Persistent sliding door faults. - b4uaskiamcindy
well here we go motability really dont want anything to do with it as it is hire purchase.
they said they are like a bank and they just loaned me the money.
so i have made a formal complant to peugeot motability saying i no longer want this car as it is dam right dangerous for my son and there is nothing they can say or do that will convince me that this car will ever be 100% safe.
the car is with peugeot at the moment they are giving it a once over so they can wirte a report .
so im going to try and fight this one,as i cant live this car for a moment longer.
if peugeot does the right thing and takes the 1007 back and exchanges it for another peugeot can anybody advise me on a reliable one.
the 1007 cost £7695 "07" plate so that would be my budget i guess unless they try and ***** me over.
well ill keep you posted thanks guys.
08 - Persistent sliding door faults. - J500ANT
well here we go motability really dont want anything to do with it as it
is hire purchase.

They still have legal obligations as a lender of money, even if its not on contract hire. Out of interest how much have you paid, ie has the car hit the "over 50%" rule where you can hand it back to the lender if you've paid over half the payments.
08 - Persistent sliding door faults. - Bill Payer
you can hand it back to the lender if you've paid over half the payments.

I think the OP is hoping to get all her money back, not walk away with nothing!


Cindy: See what the dealer says and try and keep it friendly, but if that fails then perhaps your local, or even a national, newspaper's consumer help page might assist you.
08 - Persistent sliding door faults. - bonzodog
Sorry to say "I told you so" but as I said earlier - The only problem is Motability is they are a bit like a govt dept - we're there for them rather than the other way round

Nevertheless, as others have said, Motobility DO have a liability (jointly & severely with the supplying dealer), both as the provider of the credit & as it's a HP doc, legally they own the car until you have made the final payment.

I guess you're doing the right thing by going through Peugeot as this is probably the best way to get the problem sorted but I would write to Motability anyway, citing Merchadisable Quality
08 - Persistent sliding door faults. - frantheman
hi there... oh dear... sorry to hear about your 1007!

got one myself, had a little trouble with the electric doors... opening and closing during the night when im in the house... fast asleep...

the first thing i did was, because when it first happened, i only found out when i left the house in the morning..., is to have a second alarm fitted, one that didnt control the doors... so when the doors started to play up the alarm would sound therefore telling me the doors are being norty.

if the car was being broken into both the standard alarm ( that is disabled when the doors play up) and the second alarm would sound... if i hear only one i know its the doors again...

its easy to fix the doors when they play up... its normally because there is dirt on one or more of the sensors... front of the door... back of the door... bottom door rail... or all three.

WD-40 cleans it off well and then put some petrolium jelly on them to keep the muck out...

i did this and the doors have been ok for nearly 2 years now as my car is an 05 plate.


its taken a while to work out the faults myself but now its like a dream... some times it plays up, but resetting the doors via the book helps to fix it...

when washing it just check its all clean including sensors and it should be ok.

i've hear that the car is now no longer being made... bit of a shame really.
there is nothing better then running, in the lashing down rain to a car that is already opening the door for you... plus you also look megga posh if ppl dont know about the car.


hope my message will help in some way

08 - Persistent sliding door faults. - J1mbo
Its a shame we never heard from the OP about the outcome.

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