|Blown turbo woes - DougB|
Hi ? My wife owns a Saab 9-5 auto which she bought just over 3 years ago when it was 4years old. Bought from a Saab main dealer who had looked after it from new. Has now done 68,000 miles.
It has been relatively trouble free although not cheap to run. It has always been serviced regularly in line with Saabs recommendations as we are aware of the sludge problem. (The timing chain etc was changed under warranty at the time she bought the car)
Two months ago she had a problem starting the car and said it kept stalling so she booked it in to the dealers. They fitted a new oxygen sensor. Problem was still there.
I am no mechanic (HJ recently and Car magazine back in the seventies is all) but I had a listen one morning when she was leaving and it sounded rough and the exhaust was smoking. I thought turbo and told her so.
Car went to dealers again who kept it for four days. They found nothing wrong, said the car was fine. Wife obviously relieved at the inexpensive conclusion.
Three weeks later she goes up to Buxton (we are in London) to bring daughter and the contents of her flat back from uni. Turbo blows on the A6. Clouds of smoke and almost complete loss of power. Luckily this happens near a lay-by so she can pull off the road. Calls AA. They are brilliant. Tow her to Buxton. Help fill the car with flat contents, tow her to Leicester and truck the car back to London. Thanks guys.
AA come back next day and take the car to dealers. New turbo, new catalytic converter total cost £2500.00. Wife mentions the fact they had said given it the OK. ?Nothing to do with us. We ran the diagnostics and they checked out.? Asked what could cause the turbo to blow. ?Turbos go all the time love?.
Given that we are talking about a main dealer who has been around at least 25 years and that most Saab cars are turbo charged I am amazed they did not spot this but they refuse to accept any liability.
I could write several pages on this but I will spare you. I cannot see how she has any come back. I told her to write to the dealer?s MD and copy to the group MD, Saab customer relations and trading standards. At the least that will release some of the pent-up aggression.
What do you think? Bad luck? Incompetance? Negligence? Are service technicians over dependent on diagnostics?
The only positive thought on this is that it did not happen in the outside lane of the M1!
Thanks for your time, DougB.
Edited by Pugugly on 12/06/2009 at 18:56