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exactly , get down there and don't leave until you have the £500 . Your P/X would have been 'sold as seen ' ( unless you promised to guarantee it , which I doubt ? )
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yeah it was sold as seen. The only obvious damage was a dent in the back where I reversed into something and from what I gather the price they offered me as part ex took that damage into consideration.
Both dealerships i went to offered me the same amount for my yaris before they knew how much I owed on it.
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Thanks, I'm beginning to think i've been had... the only thing that made me think it was alright is that I went to another vauxhall dealer before I purchased my car and they said that they would keep £500 of part exchange money on a retainer aswell...
I would have been happy for them to clear the finance and take the xtra £500 off the car but this never happened... I feel as though I have had the wool pulled over my eyes and to add insult to injury I ended up having to pay an extra £300 for the garage to get the finance arranged!
They've obviously seen me coming!
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They charged you £300 to arrange finance?
Please tell us more, this is intriguing!
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yeah they arranged the finance through a well known company (dont kno if im allowed to say who) and they whacked £150 on to the first car payment which came out on 1st October and another £150 will have to be paid when I make the final payment!
I'm unsure if this is the finance companies ruling or a garage money maker.
I've just been looking at my new vehicle order form which I got when I bought the car and the part ex money is listed like this:
Part ex allowence (subject to verification) £3,500
Balance outstanding to HP £2.974.44
Cashback: 0.00
I paid a £500 deposit upfront, they also cocked up with the payments, my dad has a GM card which is part of vauxhall and the more u spend the more 'points' you get which works out as money off a new vauxhall car. I took advantage of this and managed to get over a grand off the car with these points, however, when I went to sign the documents when the finance had been agreed the payments were not what I had agreed at point of sale...again the garage had conveniently forgotton to take these GM points into consideration. I had to point this out to the sales person and get it changed.
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Its not unusual for there to be an "admin" or "arrangement" fee which the finance company usually charges for and is added to the first payment.
You would really need to check your finance agreement to see if this is it, etc etc
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Yeah, this fee must vary! My brother bought a Fiesta from a Ford dealer and was only charged £20 as a finance fee!
I love my new car but it has just been a bit of a stress on actually paying for it! The dealership in question also said that I shouldn't send the customer service satisfaction questionaire back to the address instead I should return it in person to them!
I'll take it when i get my money back!!!! Otherwise this Vauxhall dealer will find themselves with some very disgruntled comments which will be sent to their reply address!
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As no-one else has actually asked... What does it actually say on your invoice? If its clearly marked as 3.5k for the px then get back there and sit on them til you get it was someone said before!
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Part ex allowence (subject to verification) £3,500
Balance outstanding to HP £2.974.44
Cashback: 0.00
This is what is quoted on the invoice.
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The dealership in question also said that I shouldn't sendthe customer service satisfaction questionaire back to the address instead I should return it in person to them!
Send the questionaire back to the customer service team.
It sounds as though the scrote you are dealing with is doing things very underhand and doesnt want to get caught.
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Yeah, I am very surprised as this garage is a chain of very well known dealership. I am contacting them today regarding this matter. Thanks for everyone's advice it is most appreciated. I will keep you updated as to how the matter progresses!
Edited by Lamac on 06/10/2008 at 13:21
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