I've sung the praises of our local Renault main agent on several occasions and am happy to do so again.
Small, family concern which has only these premises (i.e. not a chain). Friendly, helpful and knowledgeable desk staff, no quibbles over the two, admittedly minor, warranty claims needed, and the technician who does the service signs his name legibly on the checksheet. If you have queries, they will put him on the phone or ask him to come through so you can speak directly to him.
I cannot find fault with the work at all - the car comes back clean, with everything torqued up perfectly whether it's the sump plug or the wheelbolts. All hinges and latches are greased, fluid levels and tyre pressures bang on the money, and the measurements for tyre tread and remaining brake pad material are exactly as you find on the car. No pressure for extra work to be done either - we got an advisory on the front pads, but told they should be OK til the next service, but to just keep an eye on them. 5k off the next service and they will indeed make it.
Basically, you get the full service that you pay for. And at £260 all in for the "major" B service, not exorbitantly priced either, especially considering that the car only needs servicing every 18,000 miles to comply with the manufacturer's requirements.
Cheers
DP
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Yes, and over the last 5 years I've always been happy with the service from our local Citroen dealer.
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Rightly, we mustn't name and shame, but no reason why we can't name and praise. Cross Roads Garage in Oxfordshire have been an excellent Renault dealer for many years, owned throughout by the Cliff family. Would you like to tell us who yours is, DP?
Edited by Avant on 26/03/2008 at 20:46
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MEGA unimpressed by Renault dealers (2) except for one chap who appears human.
The rest actually don't give two hoots, but I am really quite fond of the Master van (02)
MD
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Hi
How about naming the Mazda Dealer then I might be needing one soon be great if it's in northwest!
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Nowhere near you vulcan7, I'm afraid.
Clk Sec
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Would you like to tell us who yours is DP?
No probs.
Thomas Day Motors in Fleet, Hampshire.
Cheers
DP
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Thomas Day. I knew them well 10-15 years ago when they were Rover dealers. They looked after a lot of palace cars (inc. Diana's IIRC). They were also consistently at the top of the customer satisfaction charts back then.
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They still look after MG Rovers to this day, and still carry the Royal Warrant.
Just all round nice people to deal with. They really tried hard to sell me a Scenic as well, but unfortunately couldn't find the spec we wanted within the timescales. Actually brought a car to our house on a Saturday for us to drive and look at, but it was a 1.5dCi and we wanted the 1.9.
The salesman was so helpful, I even apologised in person for not buying from him, but I have since passed a new Clio deal his way, so he got something out of it.
Cheers
DP
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i'm convinced that for people like me who live in/near a large city that it's worthwhile taking a journey at service time, booking in a hotel (there's always deals to be had) or staying with frineds/relatives and using a decent garage such as those posted above
A, your car is more likely to be looked after properly
B, the cost of the hotel is negated somewhat by the saving in city dealer prices
C, It's an excuse to have a weekend away
the indifference of garages in densely populated areas can be infuriating
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