Paint work warranty - worth nothing! - colin-e
Many backroomers will be aware of the liturgy of problems we have had with our Renault Scenic - and here is another one!

The paint work on the rear tailgate of our Scenic has been attacked by a large bird dropping. It could only have been there for a couple of hours, but it has seriously damaged the paintwork (the laquer has lifted).

No problem, I thought (how naive!), it should be covered under the paint work warranty. How wrong I was - bird droppings are an "external influence" so the damage isn't covered.

I know bird droppings are corrosive - this is why I use a quality wax, and wipe them off when they occur, but surely paint should stand up to a dropping for a couple of hours?

What isn't an "external influence"? Air, rain, dust? Unless I keep the car in a sealed bubble, its exposed to external influences!

My father in law rarely washes his Lexus, and it is always peppered with droppings, but when it gets washed there is never a mark on the paintwork!

Obviously comparing a Renault to a Lexus is like comparing a Lada to a Jaguar, but paint is paint, and if Lexus (Toyota) can get it right, why can't Renault?

I'm tempted to get a signwriter to cover the Renault in our list of problems, and then I'll park it outside the dealership! (obviously I would have to choose my wording carefully to avoid being sued).

What can I do? Renault only seem to address "safety issues" (their excuse for refusing to fix our squeaky brakes) with faulty cars - but anything that makes me want to strangle the dealer, has to be a safety issue!! (And I'm a laid back, placid guy!)

Would it be worth getting the paint work done at a local body repair centre, and persuing a small claims court action against Renault UK for the cost? It would be a real David and Goliath action, but I'm so fed up with the whole Renault owner experience that I'll try anything.

If Jez Clarkson ever reads this - PLEASE PLEASE PLEASE blow up our Scenic on your next DVD!
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Colin-E
Paint work warranty - worth nothing! - Altea Ego
Join the club. You dont have a paintwork warranty. You have an anti corrosion warranty. Burd poo is not corrosion so you are not covered. No car maker covers you for bird poo damage.

I must say your "quality wax" is either not there or not quality.
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TourVanMan TM < Ex RF >
Paint work warranty - worth nothing! - jc2
Corrosion comes from the steel to the paint not the other way!
Paint work warranty - worth nothing! - Civic8
>>I know bird droppings are corrosive - this is why I use a quality wax,

IMO its the wax manufacturer you need to complain to as it should have prevented the attack to the paint,cant see how Renault can do anything as it wasnt there coating over the paint??
Paint work warranty - worth nothing! - jc2
I never have any troubles with bird droppings on my cars-Ford.
Paint work warranty - worth nothing! - bintang
I fear the answer to this and many other problems is to buy a Japanese car next time.
Paint work warranty - worth nothing! - jase1
On a number of occasions now I've had large deposits of bird carp on my cars, from Hyundais to Vauxhalls and Nissans, and they've always washed off leaving no damaged paint underneath.

So either they're feeding the birds in your area battery acid or Renault paint is garbage as you say.
Paint work warranty - worth nothing! - J1mbo
I've had problems with Fords (2 mondeos, escort) and also my 16month old Mazda6. It seems certain types of poo cause damage. I have suffered a kind of white haze, using some fine cutting compound gets most of it off.

No type of wax or sealant will help, only by washing it off PDQ. The hot weather makes things worse as it bakes it on.

I've never heard of the top coat coming off, you could claim under satisfactory quality and durability.

Anyway, after you wax the car, try using Autoglym Resin Sealant, it will help "bead" off any poo or water/dirt in general and makes it much easier to clean, keep a bottle of water and a microfibre cloth in the boot.

Good luck.
Paint work warranty - worth nothing! - stunorthants26
Its not Renaults fault Im afraid although it is certainly strange that the paint is affected that quickly - usually takes several days for the acid to work through the paint.
Renault are right in this instance - if you bought a car that doesnt have the best quality paint, that was your choice, buy differently next time - how fragile a cars surfaces are is not to do with a fault on the individual car, just a characteristic of the car.

Atleast with a faulty Renault, you know your in a worldwide club :-)
Paint work warranty - worth nothing! - Altea Ego
I wonder what colour it was? The paint on my Laguna (metalic silver) was very tough indeed.
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TourVanMan TM < Ex RF >
Paint work warranty - worth nothing! - Aprilia
I would have thought that a new Renault would come with both a paint AND corrosion warranty; i.e. three years on paint, six years on corrosion.
I am plagued with pigeons, so cars parked in my yard often get a good splattering, and I don't always have time to wash it off quickly. Sometimes it sets like concrete and is really difficult to shift. I have never had lacquer coming off, but I did once have a spot of lacquer on the roof of a MB C-class 'wrinkle' slightly, although it did clean up with some G3 and elbow grease.
Paint work warranty - worth nothing! - oilrag
we have 2 Puntos, solid colour, black and white, no laquer, never polished, but never any marks from bird poo.
Paint work warranty - worth nothing! - Mapmaker
T-reg Vectra. Washed & polished in and out by local Poles prior to annual MOT. Otherwise washed by the rain and occasional bucket of water if it's really lucky.

Bird droppings don't affect it. And some of the London guano is pretty thick stuff.
Paint work warranty - worth nothing! - gmac
I would certainly be contacting the wax manufacturer. It should produce a shell through which bird droppings should not penetrate after a couple of hours.

I use Autoglym polish and super resin on my car and never have a problem with bird doppings.
Paint work warranty - worth nothing! - BobbyG
Just as a little aside here, was recently away on holiday for 2 weeks and I usually leave my Fabia in the driveway to make the house look inhabited. But I put it in the garage in fear of it being blasted by the birds (my old neighbour loves feeding them in his garden) and then being left on the car for 2 weeks eating away!

I am sure I got my priorities slightly wrong though...
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2007 Seat Altea XL 2.0 TDI (140) Stylance
2005 Skoda Fabia vrS
Paint work warranty - worth nothing! - kithmo
>>
No type of wax or sealant will help only by washing it off PDQ. >>


I have to disagree, I use a polymer sealant car polish and bird poo just wipes off without a trace once I've softened it with water.
Incidently, so does brake dust on the alloys.
Paint work warranty - worth nothing! - J1mbo
I have to disagree I use a polymer sealant car polish and bird poo just
wipes off without a trace once I've softened it with water.
Incidently so does brake dust on the alloys.


I mean't the wax/sealant would not stop the droppings from etching the paintwork.
Paint work warranty - worth nothing! - Victorbox
"On a number of occasions now I've had large deposits of bird carp on my cars, from Hyundais to Vauxhalls and Nissans, and they've always washed off leaving no damaged paint underneath."

Couldn't agree more (and with TVM's comment about quality polish) - a decent coat of Autoglym Super Resin Polish and my cars - left all day in the sun to bake on the bird poo have cleaned up perfectly in the evening.
Paint work warranty - worth nothing! - ziggy
Would dyou expect Renault to pay if somebody came along and poured paint stripper all over your new car..?

The warranty is for manufacturing defect. There may be other sly get out clauses, but this isn't one of them.
Paint work warranty - worth nothing! - liddelljohn
Buying Japanese wont make any difference , I bought a new Mazda 323 in 1998 and within 18 months it was rusting to death all over the roof panels and around the windscreen. The main dealer resprayed it 4 times but it got worse and worse. tHE DEALER WAS USELESS ABOUT A CURE FOR A CRAP CAR After 3 years of leaks and problems I traded it in for a Nissan which cant be fixed when it goes wrong all the damn time .Nissan do not have a clue how to fix the ignition fault which plagues the QX series.MY QX V6 RUNS ON ONLY 4 OR 5 CYLINDER S MOST OF THE TIME . The dealers have had it for 14 of the last 26 months without managing a cure.
My wife's 6 year old Fiat Punto is rust free and faultlessly reliable.

I will never get a Japanese car again once can get rid of the Nissan.


JCL

I think we'll let you off shouting then ! - PU
Paint work warranty - worth nothing! - mal
Could I be right and suggest you have never bought a Honda before.
Paint work warranty - worth nothing! - brg190 pete
I assume from mal's cryptic remark that he is recommending buying a Honda. I may well also go for a Honda for my next car. But I wouldn't buy one on the assumption it has better paint than other makes. In fact, from comments to my queries on other threads and from other reviews I have seen of the Accord, one of the (few) criticisms is stone chipping from poor paint quality.
Paint work warranty - worth nothing! - colin-e
As a follow up to a few coments made.....

I use Autoglym products - and follow the manufacturers application instructions, but I don't see how they could be liable for the damage.

My "in-laws" live next door to us, so their Lexus is attacked by the same bird droppings as our Renault, and it survives without a mark (and no wax!) - as does their Yaris, and Mercedes, and my Porsche and Land Rover. Its only the Renault that has suffered paint damage from birds.

A local auto-paint company says they can repaint the panel for £50 - £70, so I'll go down that route - and never buy another Renault!

The Honda FRV looks like a worthy replacement!


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Colin-E
Paint work warranty - worth nothing! - liddelljohn
Sorry guys about my shouting earlier but, if i dont solve problems presented to me in my job or give customer satisfaction i lose my contract ,it makes my blood boil when i spend £18,000 on a product that is faulty and cant be fixed and then just get a shrug off from the dealers.

LDJ
Paint work warranty - worth nothing! - Xileno {P}
You will take a massive hit on the depreciation. Keep the Renault, get the panel resprayed and keep the car thoroughly waxed, at least on the vulnerable horizontal panels.

Your car is under warranty - get all the other problems fixed, if necessary using a different dealer. A letter to Renault UK may help if you feel your dealer is not up to scratch and they will kick their backside.
Paint work warranty - worth nothing! - colin-e
We are already on our second Renault dealer!

It seems that once they have your money, they aren't bothered when things go wrong (and they do go wrong!).

To take you back to my father-in-laws Lexus; his 18" alloys suffered corrosion due to brake dust (due to his lack of car washing!), so Lexus collected his car, and then returned it the same day with four new wheels and tyres! All under warranty - and the car is two years old.

If a manufacturer wants to keep your business, they'll look after you, and you'll keep going back for more cars. If they can't be bothered, then they'll only ever sell you one car - and lose sales from those people you've told about your bad experieces.
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Colin-E
Paint work warranty - worth nothing! - Altea Ego
Why are you not driving around in a Lexus given this example?
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TourVanMan TM < Ex RF >
Paint work warranty - worth nothing! - mal
Primera Man I have had 5 Hondas over a period of 15 years and have never had any problems with stone chipping or bird poo.
I am not denying I have had stone chips, but the few I have had never turned into big ugly rust blisters like they do on some cars I have seen including Mercedes!.
And don't forget the severity of stone chipping is down to driving style such as speed and how close you drive to the car in front.
Paint work warranty - worth nothing! - Saltrampen
Question is does the car do this with ALL bird droppings or just this one instance?
If it was a one off, then maybe this dropping had a very low pH (<3.5) and would have done the same to any car.
However if they can make paints to withstand extremes of acidity/alkalinity, how much extra would it cost to apply these types of paints to cars?
OR was it due to the lacquer being too thin and therefore permeable?
A paintwork warranty seems to cover just paint work flaking off due to no external influence. If any external influence is involved, whether droppings, sap, tar etc, most manufacturers will not pay out under the warranty. Has anyone ever had a successful warranty claim vs bird droppings? (probably only long term customers at generous dealers)


Paint work warranty - worth nothing! - bell boy
Any decent bodyshop will have a paint thickness tester
blame brussels for your sprouting bad paint as they keep moving the goalposts in reference to what you can use although i understand the french have said non so far to the latest regulations