Are all manufacturers & dealers useless? - Bill Payer
Recently there have been several threads with people saying 'never again' about various manufacturers, and there's also a thread going about VAG which basically says 'why buy an Audi when a Skoda is the same'.

Even Honda and Toyota have even come in for some barbed comments.

So, looking at new cars, which manufacturer (and its dealer network) is considered good these days?
Are all manufacturers & dealers useless? - ablandy
funny, i was thinking along the same lines this morning. I was tempted to list the manufacturers and come up with reasons from the forum why not to buy them.

I dont think there would be any manufacturers left - apart from Rolls Royce or Aston Martin. Dont think i have seen them pop up on here. But we all know Astons break down!

Are all manufacturers & dealers useless? - Happy Blue!
Subaru

I thought I had a warranty claim for a rattle in the Outback. Turned out it was the tyres which had too high a pressure. Dropped the pressure and rattle gone. No other complaints and this is the third Subaru in the family.
Are all manufacturers & dealers useless? - ablandy
actually yes, i has thought of subarus this morning.

But then i thought of the common complaint of high running costs.

by the way, dad had a 3.0l Outback, apparently one of the first in the country. He loved it, but the drive from near peterborough to london for work everyday got a tad expensive!
Are all manufacturers & dealers useless? - Happy Blue!
Well I drove Manchester/London/Manchester yesterday in my 3.0L Outback auto at an average speed of over 70mph and an average economy of 29mpg. No complaints at all at that. I drove home thinking I would get tired, but the car was great.

However, I am getting only 16mpg on very congested urban driving.........
Are all manufacturers & dealers useless? - Lud
Sounds great Espada, but aren't you afraid the 4X4-phobes are going to start on you? :o)
Are all manufacturers & dealers useless? - Happy Blue!
Oh No!! What will I do when that happens?

Carry on driving my 8,500miles pa at an average over the last 3,000 miles of 21.9mpg and smile.

Are all manufacturers & dealers useless? - Keep It Quiet
I have never heard anyone say a bad word about a Subaru, but I am prepared to live with the arrogant dealers and high costs so I will return to the Audi fold.
Are all manufacturers & dealers useless? - Falkirk Bairn
D-i-L has a new shape Honda Civic - coming up for its 1st Birthday. Developed a faulty Fuel Flap(known Problem) and faulty Boot release(also known problem).

Booked it in on a Sat morning - picked the car up after 3 hours and got home - paintwork on boot, part of roof and one side of the doors - all scratched. After the repair they had washed the car - with a dirty brush or sponge. The following week they put their valet people on it - to no avail.

A re-spray is required for the panels affected - the car will be in for 4 days - the Honda garge lends them a car - not a Honda but a locally hired Matiz.........................

Rubbing salt into the wound I would say - completeely useless piece of metal.

Honda Dealer " We do not hand out Hondas as they just come back bashed"

The story goes on as my son has said it is not his fault for the damage and they are being made to suffer for main dealer incompetence.
Are all manufacturers & dealers useless? - Bill Payer
Honda Dealer " We do not hand out Hondas as they just come back bashed"

We have a Jazz and always get a pretty new Honda courtesy car - I know they have 10 of various models and it's a smallish dealership.
The story goes on as my son has said it is not his fault for the damage and they are being made
to suffer for main dealer incompetence.

I'd certainly be speaking to Honda about the courtesy car issue and the damage - we had a problem with our Jazz on delivery (the dealer just messed up the whole process) and it was clear they got a pretty big kicking from Honda.
Are all manufacturers & dealers useless? - mal
That is exactly why I refuse the free wash and valet offered by my dealer after service because the young lad that would probably do the job would not wash it as carefully as myself ie. power wash first then use a fresh clean sponge every time taking care not to drag any remaining muck across the paintwork.
Are all manufacturers & dealers useless? - L'escargot
So, looking at new cars, which manufacturer (and its dealer network)
is considered good these days?


Ford.
--
L\'escargot.
Are all manufacturers & dealers useless? - Bill Payer
Ford.
--

Those with TDCi engines excluded, presumeably?
Are all manufacturers & dealers useless? - nick
I'd say Subaru too. On my second, and no complaints with cars or the dealers. Averaging 24-25mpg on a 3 litre Spec B and I use the performance regularly. Long runs can see close to 30mpg, not bad for the type of car. Why do people moan so much about a few mpg? If you're worried about that don't buy one.
Are all manufacturers & dealers useless? - Bill Payer
Several people have mentioned Subaru now, and it was the name that came to my mind when I started this thread too.
However the dealers aren't exactly thick on the ground, but the fuel consumption would be the bigger issue for me - I really only use my Merc C270CDi for long motorway runs and its high 40's (can touch 50) MPG is something that I wouldn't give up for a car with a 'close to 30MPG' figure.
Are all manufacturers & dealers useless? - Westpig
when I bought my wife's car...... a demonstrator.........the dealership wouldn't let us buy it until it had 3 months and 3,000 miles on it.........(it was 6 weeks old with 1400 miles on).....because the manufacturer stipulated that as part of the demonstrator status

they did however let us 'borrow it' for 10 days to tour Scotland during that waiting period, so we knocked the miles up over 3,000 not someone else........after that it sat in their compound until the 3 months was up

i hadn't paid a thing and could have walked away having had a free quality car for 10 days....the trust impressed me and will ensure i go back

another dealer nearer to home had the car if for a minor warranty repair (estate door window catch)........when it came back they stated they'd noticed a piece of sound damping near the bulkhead in the engine bay was missing so they'd replaced it...........i think it was missing from the start as the car was noticeably quieter afterwards

the dealers are Jaguar.........one in the sticks the other in a city

i believe that to be good service

Are all manufacturers & dealers useless? - cheddar
I started a good service thread recently, no takers.

www.honestjohn.co.uk/forum/post/index.htm?t=48299&...f
Are all manufacturers & dealers useless? - stunorthants26
Suzuki - my Carry van has done 12,000 miles trouble free and while my supplying dealer was awful at aftersales service, my 2nd nearest dealer is superb. My sister bought her GV1600 from the 2nd dealer and they have been as good with sales as service. She is delighted with her new car.

Hyundai - My parents Coupe V6 is now nudging 20,000 miles and coming up for its 2nd service. It has also been completely trouble free.

Interestingly, neither vehicle is especially high tech - maybe a lesson in that.
Are all manufacturers & dealers useless? - jase1
Suzuki - my Carry van has done 12,000 miles trouble free
Hyundai - My parents Coupe V6 is now nudging 20,000 miles
and coming up for its 2nd service. It has also been
completely trouble free.
Interestingly, neither vehicle is especially high tech - maybe a lesson
in that.


This should not come as a surprise to anyone.

Across the board, cars have become cheaper. This at a time when cars are loaded with more and more expensive electronics due to governments' demands for cleaner cars coupled with buyers' demands for more and more toys. Something has to give somewhere. Car manufacturers are cutting more and more corners to get prices down and stay competitive.

Now, consider the likes of Hyundai and Suzuki. They have a long tradition of building basic cars down to a price. They have the fundamentals of how to build a cheap car reliably down pat, in a way that VW, Toyota, Ford etc do not. Therefore, when it comes to cost-cutting, these companies have the edge.

I am of the absolute belief that when it comes to new vehicles, the Koreans especially are in the ascendence for this very reason. You play to your strengths -- VWs was build quality, but this was achieved through over-engineering. Take this out for reasons of cost and you have problems. Korean manufacturers' expertise is in building a cheap car that doesn't break -- because they sell to third-world countries in huge numbers, they instinctively cut corners in areas like interiors, refinement etc, and don't overload with expensive gimmicks as the like of Renault do. The fundamentals are not required to change, and therefore they're not having to compromise real quality in the way some others are.

So, take a fairly old/low-tech design, build cheaply, then ramp up build quality because you can within budgetary constraints. I'd say, somewhat ironically, that if reliability/cheap and easy repairs is what you want, these newer Korean cars take some beating right now, especially with VW/Toyota/Nissan not being what they once were, and Honda sticking steadfast to the expensive route.
Are all manufacturers & dealers useless? - nick
Several people have mentioned Subaru now, and it was the name
that came to my mind when I started this thread too.
However the dealers aren't exactly thick on the ground, but the
fuel consumption would be the bigger issue for me - I
really only use my Merc C270CDi for long motorway runs and
its high 40's (can touch 50) MPG is something that I
wouldn't give up for a car with a 'close to 30MPG'
figure.

Ah, you should have said you were a diesel driver. Never mind!
Are all manufacturers & dealers useless? - Bill Payer
Ah, you should have said you were a diesel driver. Never mind!

I didn't intend the question to be model / engine specific, so Subaru is a valid answer - however people started talking about fuel consumption which rules a Subaru out for me (unless they start fitting diesels).
Are all manufacturers & dealers useless? - Bill Payer
which rules a Subaru out for me (unless they start fitting diesels).

Sorry to answer my own post, but I've just seen the folowing article which says that Subaru will show a diesel boxer engine at the upcoming Geneva show, although it's still a while away from production.
www.carmagazine.co.uk/first_official_picture.php?s...1
Are all manufacturers & dealers useless? - L'escargot
>> Ford.
>> --
Those with TDCi engines excluded, presumeably?


Don't ask me. I wouldn't have a diesel as long as I've got a hole in my rectum.
--
L\'escargot.
Are all manufacturers & dealers useless? - Mad Maxy
Don't ask me. I wouldn't have a diesel ...


Sorry, Mr Snail, I seem to have you in my sights. Maybe I'm just pernickerty this morning. If you've a hole in your rectum you must be very ill. There's a bit at the after end of your rectum called your anus that connects your bowels to the outside world, and is the hole in your, er, bottom.

Back to topic, I am always a tad surprised that VW dealers get so much stick. In my experience - 5 VWs over the years, the last till 2003 - they've been no worse than other 'ordinary brand' dealers. In fact a couple were pretty good, I thought.

I've had very satisfactory experience with BMW and MINI. Lousy experience with Ford, Peugeot and Rover (the last a real disaster, as was the car).
Are all manufacturers & dealers useless? - L'escargot
Sorry, Mr Snail, I seem to have you in my sights.


I bow to your clearly superior knowledge of the human anatomy! ;-)
--
L\'escargot.
Are all manufacturers & dealers useless? - Avant
I don't think any manufacturer has a universally good network of dealers - indeed, BP, you may be optimistic in talking about a 'network'. I suspect that the best of them are the manufacturers who try to exercise some control, e.g. the 'good kicking' that your Honda dealer probably got from Honda UK.

By all accounts VAG seem to do very little, so it's a matter of luck whether you find a good one - almost invariably the family-owned ones are far better than the chains. That could be why Skodas get better ratings in the satisfaction surveys than VWs or Audis.

The best dealer I have ever used was Cross Roads Garage in Oxfordshire, Renault dealers would you believe. Over 20 years I had 7 Renaults looked after by them and SWMBO 3 - all very reliable largely because they were properly serviced, and any problems (none major) were promptly dealt with.

I've no doubt that independents vary too - but more are likely to be family- or one-man-owned and therefore care more.
Are all manufacturers & dealers useless? - stevied
I think there is a fundamental difference in outlook between manufacturers and consumers which probably needs to be addressed.

Car manufacturers see themselves as exactly that, manufacturers. They make the cars, the dealer sells them. If a problem is "inherent" (as many aren't, but the consumer is convinced they are) then the manufacturer gets involved in a "buyback" scenario or whatever. Anything else, and it's the dealer. The dealer has the technicians and the knowledge for the most part, and people forget that their contract on purchase is with the dealer, NOT the manufacturer. You buy a Honda, your contract is with Oxford Honda or whatever.

Also, I get VERY frustrated reading comments along the lines of "I bought a 7 year old car from a non-franchise dealer, wasn't sure of the history on it, and it had done 70,000 miles. Would you believe, I had to replace a wiper arm on it AND a wheeltrim was stolen off it in a car park. It is a disgrace that Nissan UK can't stop car crime. And, despite not buying or servicing the car at the main dealer before, they only gave me a Mercedes S-class as a courtesy car when I took it in. And why is servicing so expensive? I paid £400 for them to sort it out.... gosh just because it hadn't been serviced properly for 5 years, they think it's a licence to print money" etc. etc. etc.

And if you're talking about reliability and satisfaction, what the heavens has MPG got to do with it?! You don't buy a car blind! Cars can't be all things to all people. Are these the same people who buy a 4 year old car and then complain that the integrated satnav isn't as good as the one on the new model? REALLY? Quelle surprise! I am sure if Jensen was still trading they'd uprate EVERY Interceptor owner's eight track system to cassette, then CD, then MP3. It's only reasonable really.

Cars rust, break down, and generally are not perfect, however much one pays for them, and whatever they are. I will cherish to my dying day a letter I once read from the owner of a 14 year old luxury car that had (shock horror) got RUSTY SILLS!!!!! It had no service history after the warranty ran out, he was the 6th owner, and when asked where it was parked the reply was "on the drive on the seafront in Scarborough".

Oxidisation eh? Who'd have thought it?


Are all manufacturers & dealers useless? - Glaikit Wee Scunner {P}
Now that Gilbert Lawton , main VW dealer, Macclesfield branch, have been running a few years I can recommend them.
If you can afford the bills. They seem to give accurate costings before hand. They did an excellent if expensive job fitting a new radiator a couple of months ago.

I've had a quote from a more local VW specialist - the saving in the up coming 100k service is less than £40 so I am still reluctant to switch from a known dealer.
--
I wasna fu but just had plenty.
Are all manufacturers & dealers useless? - Blue {P}
Well I won't buy another BMW.

Last year I bought a 7 year old 3 series which now has 110,000 miles on the clock. Despite been a BMW I've noticed that the clutch seems to be heavily worn, the driver's door handle is worn out and no longer works, AND I've had to rtepair rust where a previous owner had a bodged repair made to the bodywork! Disgusting!




*disclaimer* the above is clearly tounge in cheek, I think it's an impressively short list of faults for a car with the sort of mileage that mine has! :-)

Blue
Are all manufacturers & dealers useless? - Ed V
All are summed up by the 69 model types one can buy for any range (e.g. CLK, 5 Series, Focus etc.), each of which requires proper manufacturing costs to make each one with different parts, suspensions-types, engines and so on....yet the car manual is a one-size-fits-all which one has to go through wondering which systems your own particular model has - do I have the 'easy-entry' software, why is there a a left hand drive diagram on page 36, does mine have ESP, EFG or PLM or whatever, what radio do I have so I know which page to look at and on and on. At least they're all (I think) in English only now, where some instruction books are still produced in 24 languages. It's an outrage! How much would it cost to cut and paste and publish the book for your exact spec. of car? Peanuts. Precisely.
Are all manufacturers & dealers useless? - Blue {P}
But in most dealerships the right book would never end up with the correct spec of car, we just used to have a cupboard full of Focus manuals, Fiesta manuals, mondeo manuals etc. It didn't matter which car we chucked them in. Would be a right nightmare if we had to check spec when selecting a manual and invariably it would probably go wrong!

I have to say that I've never had any bother with wondering which bits of the manual apply to a car that I own, I make a point of trying to get to know the whole spec inside out before I buy it!

Blue
Are all manufacturers & dealers useless? - L'escargot
publish the book for your
exact spec. of car? Peanuts. Precisely.


The economies of large volume would be lost so the cost could be quite significant.
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L\'escargot.