">I was told the car had a full service history.<" Is that in writing anywhere? Advert perhaps?
indeed!!!!
Without those facts, you are dependent on the good will of the garage.
If there is no written evidence that the car came with a FSH - then park outside the garage with a message in your car window and outside your car stating the garge does not keep its promises - but first tell the ownner re your intentions and they may pay up.
Good luck!
|
Many thanks for the replies.
The original advert stated the car came with a full service history and the salesperson stated this numerous times(as this was a major factor for me purchasing this particular car).
The garage have never disputed this fact, what they have disputed is the fact that this will not-financially- effect the resale value of the car in the future.
I love the idea of parking the car outside the car dealer.......brilliant!!!!
|
Hi
Thanks for liking my idea, but please only action as a last resort.
As they appear not to be desputing the car coming with a FSH and it was advertised as that - keep the ad safe.
Re their statement re the lack of FSH not affecting the price, rubbish! Not just would it reduce the price of your car, you will lose the market appeal of the car by 60% as most people want to buy a car that is less than 6 years old with a FSH.
Visit them tomorrow, and hand a letter stating somehting similar to what i have said and just mention that if they do not respond positively, you will have to act to recover monies due and the distress caused. Then park your car outside their garage with a large, clear, concise message and take a friend and park legally.
Let me know how you get on.
BTW - ask them if they will take the car back and refund your money in full if that is an option you wamt to take.
|
|
|
"> The original advert stated the car came with a full service history <"
The car is not as described; write to the dealer principal, enclose a copy of the advert, state that the car is not as described. Ask the dealer principal how he/she intends to compensate you for the reduction in the value of the car, you might be surprised at what's on offer. Tell the dealer principal that you require a positive reply within 7 working days. Is the dealership part of a larger organisation? If so, go over the dealer principal's head if you don't receive a satisfactory reply; if not then trading standards.
Not certain if you can reject the car at this stage.
I write as a well known barrack room lawyer ;-)
|
Micky has a point re the 'rejection' of the car at this late stage - I read the 2 months as 2 weeks - sorry!
My feeling is that it is a fmaily owned, one garage business, but if they've been around long enough, they would want to keep a reputation as they deal with locals - demad answers within 5 working days, no messing, be very firm, but polite.
|
this full service history is a common malady to get customers into cars these days ,i suggest you speak to trading standards if the garage have dismissed you as it may well have a file on them and waiting for you to go the further step and willing to go to court.
the parking outside with a placard is more likely to get you arrested for breach of the peace and customers going into the dealership will just treat you as a fool ,use it as a last resort only in my opinion
|
|
|
If they used the full service history to entice you into the sale and then it is not true , then they have not kept to the contract of sale.
This is the point that needs to be hammered home. if the contract of sale is not complete then the goods are not of the description given.
Not sure if you can reject the sale at this stage, (should have acted sooner, sorry). But it is a very legal position that you can and should argue.
mention this to the dealer principal and ask him what if anything he intends to do about it; remember to mention the contract of sale has not been fulfilled. you only purchased this car rather than another because of the service history. If he is not prepared top do anything then you need to consult legal advice, i.e trading standards, cab, or solicitor.
|
|
I've seen a few 'full service history' - often a dealer history that fades out at 3 years and then a few tatty Kwik-Fit receipts.
|
|
|
|
|
|
|
