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If its just the lip that is bent over then that's not too bad. Its very common to see this and fast-fit outlets are good at doing it. You often see it on Jap import cars - in those cases its due to them moving the cars about with a forklift! If the sill itself is pushed in a bit then that's bad news and rather difficult to repair.
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If its just the lip that is bent over then that's not too bad.
Oh, that's alright then! After all it's only a new car.... I mean, it's a bit unreasonable to expect it to be undamaged isn't it!!! ;-)
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Oh, that's alright then! After all it's only a new car.... I mean, it's a bit unreasonable to expect it to be undamaged isn't it!!! ;-)
Calm down mate and get a grip. I didn't mean to say it was acceptable, I just meant that it is not likely to weaken the structure. It will be dead easy for the garage to repair to a good standard. They will bend the lip back straight and repaint it. Like I said, if the sill is dented then its more serious and I would be thinking about rejecting.
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Oh, that's alright then! After all it's only a new car.... I mean, it's a bit unreasonable to expect it to be undamaged isn't it!!! ;-)
Yes, to be honest, to expect a brand new car to be free from any damage whatsoever is unreasonable. My brother's brand new Mini arrived with signs of machine polishing on the door (not noticeable to someone who doesn't know what to look for), my dad's Z4 arrived with a scrape under the bumper. So, out of the two new cars that my family have bought in the last 3 years, both have arrived damaged.
I'm not trying to defend it, or say that anyone should accept damage, just that it isn't something worth getting upset by these things and unless the damage is significant, I couldn't be bothered to reject the car either...
Blue
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Your family must be very unlucky to have bought cars of such poor standard! It's even more suprising that you "couldn't be bothered" to reject the car! You must have a very low threshold of standards.
Personally if I'm shelling out tens of thousands of pounds which I have worked damn hard to earn, and am paying a huge premium to buy a brand new car, I expect it to be absolutely spot on and free from defects and damage.
Out of the 12 brand new cars I have owned, not one of them has been delivered with any damage on whatsoever. I also have no recollection of any of my friends of family ever receiving a damaged car.
So sorry - I maintain that it IS PERFECTLY reasonable to expect a brand new car to be undamaged!
Thankfully, the law (in the form of the sales of goods act) does too!!!
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I don't think I'd bother to reject a car for a bit of a scrape. You don't know where they've been before they reach you - tales of smashed up new cars abound. (Blue works in that trade, iirc.) I'd get it fixed... but to reject that rare car that has been on order for 6 months; complete with the lime green seats and matching shocking pink mirrors; when the new one will take 6 more months to arrive...? No, I'd keep it.
When I think of the brand new cars my father has bought over the years, they've all had something wrong with them. If you want a perfect car, buy second hand!
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"Thankfully, the law (in the form of the sales of goods act) does too!!!"
No it dont. As long as the car is repaired to "as new" standard you have no leg to stand on. Been tested in court many times.
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RF - currently 1 Renault short of a family
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"Thankfully, the law (in the form of the sales of goods act) does too!!!" No it dont. As long as the car is repaired to "as new" standard you have no leg to stand on. Been tested in court many times. -- RF - currently 1 Renault short of a family
Absolute Nonsense!
Quote from the act : "For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in aspects of the quality of goods ?
freedom from minor defects...
The buyer is not by virtue of this section deemed to have accepted the goods merely because ?
he asks for, or agrees to, their repair by or under an arrangement with the seller....
...the buyer has the right to reject the goods by reason of a breach on the part of the seller that affect some or all of them..."
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>>to expect a brand new car to be free from any damage whatsoever is unreasonable.
No, it is not unreasonable. It might well be unrealistic, but not unreasonable.
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If I buy a pair of shoes, I have a right and expectation for them to be in A1 condition i.e no scuffs or scratches. If I spend many thousands of pounds of my hard earned on a car (as indeed I often do), then too right I want it to be perfect. In the UK customer service is pretty awful, if more people rejected things and kicked up a fuss maybe things would improve. Businesses would soon get the message.
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Retailers will not sell damaged white goods at full price. Even a scratch is enough to have it replaced by a new machine. Why expect less from a car?
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Espada III - well if you have a family and need a Lamborghini, what else do you drive?
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If I buy a pair of shoes, I have a right and expectation for them to be in A1 condition i.e no scuffs or scratches. If I spend many thousands of pounds of my hard earned on a car (as indeed I often do), then too right I want it to be perfect.
I do agree that if one is handin ver thoiusands, you want something good ... but do you really have a right to demand perfection?
I thought that the Sale Of Goods Act used some concept like "merchantable quality", which I presume includes some flexibility.
I'd have thought, for examle, that a buyer of a Rolls would be entitled in law to insist on somethimg closer to perfection than someone spending a few percent of that money on a little Kia.
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If I buy a pair of shoes, I have a right and expectation for them to be in A1 condition i.e no scuffs or scratches. If I spend many thousands of pounds of my hard earned on a car (as indeed I often do), then too right I want it to be perfect.
I do agree that if one is handing over thousands, you want something good ... but do you really have a right to demand perfection?
I thought that the Sale Of Goods Act used some concept like "merchantable quality", which I presume includes some flexibility.
I'd have thought, for examle, that a buyer of a Rolls would be entitled in law to insist on somethimg closer to perfection than someone spending a few percent of that money on a little Kia.
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I do agree that if one is handing over thousands, you want something good ... but do you really have a right to demand perfection?
Yes. And if I don't get it then that business (may not necessarily be motoring related) does not get any more business from us. If you've ever lived abroad, you soon realise that the level of customer service in the UK is pretty poor in comparison. It really annoys me when I hear of people tolerating bad service. Kick bad businnes where it hurts - in their pockets - and simultaneously reward those that do put customers first.
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MoneyMart, I wouldn't say that my family have particularly low standards, in fact quite the opposite, but when the waiting list for one of the cars is 3 months and the other (at the time) was around 6 months, do you think we would reject them for the sake of a minor scrape?
The BMW was repaired so that it is impossible to tell that there ever was any damage, and now that the black Mini has been washed a few times, the very, very slight marks left by the machine polishing have got lost in amongst the light whirls that occur with even careful washing. If we had rejected the cars (which I doubt we could) we would have waited months to receive a replacement, lost dealer goodwill, and probably had some other issue to contend with on their replacement. Better the devil you know.
Obviously if my car arrived seriously damaged I would reject, but I would have to question what difference a bit of minor damage that is fully repaired would make to me.
Of all the brand new cars that I sold I had a good few repaired and handed them over to their owners and they were never any the wiser, why worry them with something that would make no difference to them? All of the cars I'm talking about arrived damaged from the manufacturer (Ford and Honda), the only one that I will hold my hands up to is when I put a light scrape in an alloy wheel and had to have it fixed before handover.
I must add again, I'm not saying that anyone should accept the damage on a new car, but if it is only minor and will make no difference I can't see what is gained from rejecting it. It's not like the replacement will be shipped in cotton wool either.
Blue
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Of all the brand new cars that I sold I had a good few repaired and handed them over to their owners and they were never any the wiser, why worry them with something that would make no difference to them? All of the cars I'm talking about arrived damaged from the manufacturer (Ford and Honda), the only one that I will hold my hands up to is when I put a light scrape in an alloy wheel and had to have it fixed before handover.
I find that totally out of order. Basically you are telling lies to your customers! They are expecting a new, perfect conditon car and you have sold them a damaged and repaired car. Whats worse is that you have sold it to them and knew of the damage. What if a couple of months down the line something happens and they find out? Do you then deny all knowldege? I see Arthur Daley is alive and well.
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Totally agree...in conversation with a bodyshop manager for a large BMW franchise in the southwest - he commented that the paint would be like new and seemless and that I should have seen the damage to a "brand new" X5 they had repaired the other day, the customer would never know apparently (he was stating this as part of how good our bodyshop people are)...disarming honesty.... and that for me meant one thing - I will never ever buy new again - a premium price with no guarantees as to it being in mint condition.
Odds are, it will either be damaged during transportation or at the dealer or maybe caned during its PDI checks, become temporary display model for the rest of the public to paw and scratch...had that happen too :-(
My family's experience has been VW Polo needed paint before it reached us (new supposedly), BMW 525 had had new front and rear screens (only discovered yrs later when autoglass were needed for a cracked screen)....
Buy nearly new, save the depreciation and accept you are indeed getting what you pay for, and at a price that reflects this.
Dealers will end up using disclaimer stickers like they used to for odometers.. "we cannot confirm or deny that this car has been demaged prior to you receiving it"...sign here sir to accept our Ts&Cs....oh er, that'll probably catch on.
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I find that totally out of order. Basically you are telling lies to your customers! They are expecting a new, perfect conditon car and you have sold them a damaged and repaired car. Whats worse is that you have sold it to them and knew of the damage. What if a couple of months down the line something happens and they find out? Do you then deny all knowldege? I see Arthur Daley is alive and well.
Yes, I thought that would stir up a reaction!
I don't have even the slightest pang of guilt about it, what exactly do you suggest should be done with a brand new Ford Focus with a tiny scratch in the alloy? Crush it?
No, didn't think so, it is simply repaired and sold as if nothing were the matter, if you were running a business you wouldn't be too keen on about a third of your new stock been re-classified as "damaged repaired" or whatever for the sake of a minor scuff.
Even the manufacturers repair damaged cars in the factory, if they do it, do you expect the dealers to do any different?
I take exception to the Arthur Daley comment, but then you don't know me so it can be excused, if you did know me you wouldn't think that.
I've worked at four differnt franchises, and the procedure was the same at all of them, also have experience of buying from BMW and Mini, and it seems they have the same procedure.
Actually the comments on this thread remind me of a customer who bought a new Fiesta, and thought they arrived from the factory all polished and with shiny black tyres, she was most disappointed when she saw a scruffy thing covered in mud and other un-mentionables in the compund! :-)
Blue
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