I was asked by my daughter to go with her when she collected her Hyundai Getz, which had had new pads on one brake. Two weeks ago the car was serviced, as part of the deal, which includes the long warranty and three years paid-for servicing, at the dealer in {deleted as not relevant and touches on our no name/shame policy. DD}. Last week the car started making a scraping noise, which was found to be worn brake pads. £85 please.
On the service sheet, with all boxes ticked, including the air-conditioning, which the car doesn't have, the brakes were reported as having been checked. When we challenged the service manager on this, he said that the manufacturers have cut down the time allowed for servicing and therefore they were unable to check the pad wear. They do have time to check the boxes on the form they give you though. I suggested that after five years of this servicing routine the car would not be much good, and he conceded that.
I told the salesman that I intended to buy a smaller car than my Mondeo when I retire, but would not touch one of theirs, and quoted the service manager. Said salesman said the manager wouldn't have said that. I don't carry a tape recorder with me.
I feel that this kind of prepaid servicing is a swindle, as it is not done properly.
Does anyone have similar experiences ?
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What makes you think the 'paid for' servicing is any different? I don't for one moment believe they do any of the checks on the service sheets. They change the oil (although I'm dubious that's always done) and that's about it.
There's a thread on one of the Mercedes forums at the moment where exactly the same thing happened with brake pads - and that was after paid servicing.
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My wife has a Renault Clio that she bought at one year old and has run for 7 years. She has tried 3 different franchised dealers and has never been pleased with any service. After a service that stated that the front pads had 70% pad left, a pad disintigrated within a week. They fitted the new pads and discs for free, only charging for the parts. Since then she has always used an independant chain for all her servicing.
Renault franchise dealers are well known to be expensive and very generous in the book time allowance for set jobs, many of which can be completed either by fast mechanics in far less time or by not doing a full job. The independant she now uses certainly does a better job and you can see where items like door hinges have been greased (never by a franchise).
Perhaps it is time as consumers we demanded that we receive what we have paid for.
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Roger
I read frequently, but only post when I have something useful to add to the thread.
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I don't know if this is true, but my friend who owns a garage just down the road from our local Hyundai dealer (who he talks to a lot) told me that the dealer has to pay for the services - they are not funded by Hyundai. Hence he tries to do servicing as cheaply as possible.
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Customer service at most places seems to be poor nowadays, I used to use a good franchise garage but every year I went it got worse. The last time I visited for a service one of the front tires was losing a few PSI a week so asked for them to check. Car came back 30 minutes late with a clean bill of health, but I found a nail and thorn in the tire a week later when I did the work myself, they had also carried out the wrong level of service and are very very difficult to get in contact with.
I gave up on them for a couple of very good independents that were recommended by a friend. The franchise place send me a questionnaire to ask why I no longer used them, I returned it of course asking if they would like to offer me something I may return as a customer.... nothing back yet.
Find another franchise Hyundai dealer to service the car, I'm not sure the included servicing (not free if you paid money for the car) is paid for by the dealers as it can be carried out anywhere in the dealer network.
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I had a very bad time with a main dealer, so I took my car to an independant who specialised in the make of car. For a number of years I was quite happy, but then the standard of work and attitude began to fall (mechanic got very cross with me when he had made a mistake). I now have different make of car and am back at a main dealer. Watch this space !
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There is a consumer programme on BBC Radio Northampton at lunchtimes, and they had an article about someone's brakes problems, and whether it was covered by warranty. I couldn't resist adding my little bit about my daughter's Hyundai, and they have followed it up quite enthusiastically. We accept that pads are not covered, but it is about what is covered by an annual service.
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I don't know if this is true,
o.k. - i take your word for that.
but my friend ... told me that the dealer has to pay for the services - they are not funded by Hyundai.
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so let me see if this is what you mean:
if i buy from hyundai dealer "a", and then take it to hyundai dealer "b" for a free service - it is dealer "b" who foots the bill?
really ? must be communism in action then.
i can see why people want to become plumbers rather than own a car business.
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as a follow up, the BBC man phoned the dealer, and they have promised my daughter a full refund. (£85). They had the chance to last Sat, but told us no.
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Good result - but it's always soooo annoying that it takes a call from the media to make these people back down. I suppose they think that 9 out 10 people won't take it further, but they don't realise (or care) that those people will probably remember this for the rest of their lives and tell everyone they meet about the poor experience with that brand.
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