The Nissan dealer's approach seems fair enough to me. They want to verify that the damage has actually taken place.
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If you have it in writing that the rear brakes were ok for 6k miles (its usually written on the service sheet or tick list) then you can insist that they replace the disks (not the pads) and the proportion of labour that was involved in disk replacement.
IF -
1/ you need to have the advice in writing somewhere
2/ The disks need replacement because they have been scored by worn pads.
3/ You have done consdierably less than 6k miles (it was only an estimate after all)
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Thanks for the follow up.
Your 3 points are sensible and given that we have (1), (2) has been confirmed by the garage and we have retained the pads and (3) the vehicle has only done 1,000 miles since service, they should have no issues in reimbursing parts + labour.
Failing that, as a long-established local dealer that relies on reputation, I am sure I can kick up some fuss!
Thanks again.
Matthew
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