Technical Service Bulletin - who pays?

Honest John Back Room » Motoring discussion
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Mon 2 Aug 2004 14:08
Technical Service Bulletin - who pays? - Adam {P}
This is for a friend with a Mondeo but the answer will be interesting.

When, for example, Ford release a bulletin saying \"If the customer should express concern about..e.g. The steering wheel melting and turning green at 70mph, it should be replaced with part number whatever. Do Ford pay for that? Or do you have to pay?

Many thanks


Adam
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Mon 2 Aug 2004 17:11
Technical Service Bulletin - who pays? - Stuartli
Depends on whether you mean to pay for the service bulletin or the part....:-)

If it's under warranty and Ford recommend a different method/approach/part then there should be no cost - Ford reimburses the dealer for the part's cost and labour.

On the other hand, if it's out of warranty and you feel/know/have been advised the work should be done (except for a manufacturer's recall) then you pay.

The melting steering wheel problem has only partially been solved - they now turn yellow at exactly 93mph but most people are not aware as they never reach this speed.
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