After couple of weeks trying to do a deal with Renault retail group, i finally found a pre reg Renault Megane Coupe with 224 miles on the clock which has spent most of the last 12 months sitting in a compound.

After first seeing the car on Renault retail group web site, i asked for a video to be taken showing and stone chips etc.

During the video, it was pointed out that there was a stone chip and that it would be sorted for me but the rest of the body work was ok apart from a few little marks that would polish out.

I explained that i wanted the car to be in showroom condition since its only got 224 mile on the clock

It was also agreed that i would get mats and £25 worth of fuel, Plus a spare wheel and a jack.

We struck a deal and i paid a deposit and i arranged to pick up the car today with doing a PX on my own car, So i notified the car insurance and changed my car insurance details and headed of to Liverpool this morning.

On inspection of the car, we found two delves in the body work, one on the door that i could have lived with, but a bad one on the bonnet that stood out.

I told the salesperson who i had done the deal with about the body work and he said something along the lines of, what do you expect when its not new car,

I told the salesperson that i was not buying the car in the condition that the car was in and i was pulling out of the deal.

He explained that he was not aware of the delve on the bonnet, but made a offer of £100 to drive the car away and that it would only cost £25 to fix the body work, i disagreed telling him that it would cost a lot more.

Regarding the Fuel, there was only £10 in the tank, he tried to tell me there was £25, plus there was no car mats!!!

All in all, I am shocked regarding Renault customer care, I should have been told about the delves in the body work, There should not expect a comment saying well its not a new car, Plus after arranging fuel and mats in with the deal, these should have been taken care off.

The cost to me including Fuel 280 mile round trip and changes in my car insurance is about £70.

I would like to write to Renault customer care to question there promise www.renaultretail.co.uk/about-us/our-promise/ but no email address to be found!!!

On a positive note, I nearly got the car delivered!!!

Well its back to looking for another car