First of all, don't expect any manufacturer to respond on a third party forum. If you want to raise a query with Toyota GB, contact them directly via their website - www.toyota.co.uk.
As regards the MOT and servicing, it depends which Toyota warranty you have on the car.
If you have the remainder of the Toyota new car warranty, under Block Exemption, you can have the servicing done at any VAT registered garage and retain the warranty provided the servicing is done to Toyota's requirements.
However, (and I suspect this may be the case) as you have bought the car as a used car, you may have either a Toyota Approved Used warranty or a Toyota Extended warranty. Both of these warranties are outside the terms of Block Exemption, and the warranty provider can stipulate by whom any servicing is carried out. Both of these warranties include MOT Cover - which provides assistance with repairs should the car fail an MOT on certain items within the warranty period. In this case, again, Toyota can stipulate who carries out the MOT in order for the MOT Cover to remain active.
See - www.toyota.co.uk/insurance-and-warranty/extended-w...y
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