Friday 19th Dec to Monday 29th Dec is just 4 working days - take out 2 Saturdays, 2 Sundays, Christmas Day and Boxing Day.

Expecting services to be available 24/7/365 is only reasonable if you expect EVERYONE to work the sort of hours necessary to staff at that level.

Who said anything about wanting 24/7/365?

I would have expected a ne windscreen can be aquired and fitted a lot quicker though. Even if they son't have stock themselves you would have thought they can have them delivered in next day.

No I don't expect everyone to work 24/7, but Saturday is generally a working day in the motor trade, although often a short day. If the glass has to be ordered then I can't see why it should take any more than 48 hours and could quite likely be available next day. So ordered Friday and available today doesn't seem to me to be too much of a stretch. Logistics firms do work 24/7.

As I said in my original post, it used to be a couple of days and as RichT54 has confirmed I may be living in the past. Not for the first time.

The other thing which I found strange was that Nationwide's phone lines are open 24/365. What's the point if they can't get out for a week. Maybe my son's insurers only pay for the economy service.

Edited by Chris M on 22/12/2014 at 14:08

If it's driveable, I don't see the problem, if it is not, I would expect it replaced next working day.

Recently - lease Yeti - same day.

Less recently - Citroen Pluriel - glitch when they sourced a C3 screen and found it was the wrong one - right one done 2 days later.

Bet if you rang a local screen chappie, not one who spends umpteen £millions on advertising, preferably one who services the car trade you'd have a screen in the same or next day.

You might be even more surprised to find that the job can be done on many cars for only just over the standard screen excess, again not from the heavy advertisers.