Assuming this didn't descend into animosity by an initial refusal to honour the first problem until he became abusive....(not suggesting you are exaggerating or being selctive with the facts but obviously we only have your version)...then by him using foul language and being thoroughly objectionable he's effectively closed any goodwill sympathetic or helpful door that might have otherwise been open, i wouldn't accept any further calls from this man and IMO neither should you, none of us need this.

I agree with keeping everything recorded, maybe use this experience to make yourself a spreadsheet the very second a customer gives you that sinking feeling, so a record of everything is there, just in case you get another like this.

Whilst bad traders get a justified hammering on forums and in the press very seldom does anyone mention the increasing number of unrealistic unpleasant and sometimes bullying members of the public genuine traders must have to suffer...anyone who has sold a car privately will have been contacted by or worse still actually met some of these.

Its quite possible that you may yet end up contacting the old bill with a view to curbing this mans harrassment so a record of events whilst fresh would be useful.

Edited by gordonbennet on 20/11/2014 at 12:31