Thank you for the reply. I entered this code and it told me that I need to wait 30 minutes. I waited the 30 minutes and it tells me to enter the code again. I did this and waited for another 30 minutes and the same thing happens. Any ideas on what could be wrong?

Many thanks

Ralton

Good day. Thank you for the reply. I am certain that this is the correct serial number. I have the part number. Is it possible to get a code using this?

Part No: 97FP-18K876-LA

Serial No: M083577

Many thanks

Ralton

Thank you so much for the reply. I've pressed 1, 2, 3 six times. In other words I've pressed 1 six times to get the first digit (6), I've pressed 2 six times to get the second digit (6), I've pressed 3 six times to get the third digit (6) and I've pressed 4 eight times to get the fourth digit (8) and I've pressed 5 for enter.

Am i doing something wrong?

Many thanks

Ralton