BMW M6 Convertible - Garage Liability for repairs? - Maahoosive

Hi all, heard of this site and hope I can get advice/help with really upsetting problem.

I bought my car from CarWorld Supermarket in Peterborough coming up 2 months ago. I had a problem with no sound so passed it into my local Porsche/BMW specialists to check. They advised me it is a pretty common fault with the six series that the drain holes in the boot get blocked and then it gets flooded and damages the modules in the boot. I have 3 water damaged modules and they are quoting £3400 (incl VAT) and at a (IMHO) fair rate of £65 per hour to purchase new modules from BMW and fit (I have used these guys loads and trust implicitly btw). The oil pump had also gone which cost me another £800 as well.

Now, I am really upset! (The car was only 21K - so total bill will be nearly 25% of cost of purchase within a matter of weeks) but have been advised if I push hard enough I should be able to get the garage to foot the bill as it is less than 3 months since I puchased. They did give me a 3 month warrenty with it but that only covered £500 towards the oil pump.

Can anyone please advise if I have a leg to stand on - and how do I get the email of the M.D. (Mahmood Fazal) to write to. I am prepared to take to small claims if anyone thinks I have a case?

Any help hugely appreciated. :D

P.S. I am still drying out my boot as it was like a swimming pool - watch out any other 6 series convertible owners!!!!!

Tim

BMW M6 Convertible - Garage Liability for repairs? - RobJP

The car supermarket is ENTIRELY responsible for the repairs. That is the position in law.

Take it back to them. It has nothing to do with the warrantycompany, and everything to do with the retailer. If they refuse, then demand their refusal in writing. If they supply that (and I doubt they will, as it will show good evidence that they are breaking the law), then take the letter to trading standards.I strongly suspect that when you demand that letter, and explain why you want it, then they will cave in

BMW M6 Convertible - Garage Liability for repairs? - Maahoosive

Thanks Rob, I have managed to get the MD's email so will send him a letter to that effect. Cheers

BMW M6 Convertible - Garage Liability for repairs? - SteveLee

I would have rejected a car with a failed oil pump as not fit for purpose under the sale of goods act - how much long-term damage has that caused to the engine? I shudder to think - not something you'd expect from a £70K "premium" car with 21K on the clock! But then the Germans can knock out any old rubbish and still have the UK press slobbering all over them.

BMW M6 Convertible - Garage Liability for repairs? - RobJP

I would have rejected a car with a failed oil pump as not fit for purpose under the sale of goods act - how much long-term damage has that caused to the engine? I shudder to think - not something you'd expect from a £70K "premium" car with 21K on the clock! But then the Germans can knock out any old rubbish and still have the UK press slobbering all over them.

Undoubtedly this person has (probably a 10 yr old toyota with 100k on the clock, and if anything ever went wrong with it then toyota would fix it FOC.

Or they're bitter and twisted. And ride a pushbike.

Avant has already stated (in the Scirocco TSi thread) that panning other brands when people are after some advice is not appropriate - and has stated that if people have nothing helpful to say, then please say nothing. You've sadly proved just how ignorant you are.

EDIT : oh, and if you'll take the time to read the OP's post, then you'll see that the car cost them £21k. THey do not say that it has 21k on the clock.

But that would require you to read posts - like Avant's, on the other thread that I refer too - before shooting your mouth off

Edited by RobJP on 12/06/2014 at 15:54

BMW M6 Convertible - Garage Liability for repairs? - SteveLee

Undoubtedly this person has (probably a 10 yr old toyota with 100k on the clock, and if anything ever went wrong with it then toyota would fix it FOC.

Or they're bitter and twisted. And ride a pushbike.


It's a public forum - I'm a member of the public. I'm lucky enough to be able to afford to drive whatever I like. I choose to drive a Range Rover - despite the possibility of them going wrong - which thankfully mine hasn't. My "pushbike" has 240 bhp at the rear wheel and I've personally ridden it at over 200mph. Bitter and twisted? Nah I'm having a great time thanks.

BMW M6 Convertible - Garage Liability for repairs? - Maahoosive

Agreed - well put!

BMW M6 Convertible - Garage Liability for repairs? - Cyd

My [limited] understanding is:

# had you taken the faulty car straight back to the vendor, then they would have been 100% liable to put your car right for you

# as an alternative to the above you may have been able to reject the car and get your money back

# unfortunately, as you took the car to a third party for repairs without giviing the vendor any opportunity to repair it for you then you have effectively trampled your own rights into the dust.

DVD is the man for this sort of stuff.

BMW M6 Convertible - Garage Liability for repairs? - Armitage Shanks {p}

I think OP had his ICE appraised by a specialist but not repaired? I too read 21K as miles, confused by the lack of a £ sign. How did the car have a failed oil pump and not finish up with a wrecked enging BTW?

BMW M6 Convertible - Garage Liability for repairs? - Maahoosive

Thanks - thankfully I only had it assessed and told the Indy garage to hold fire so hopefully still have a case. .. Oh - and the oil pump was just leaking at both ends and lost about half a litre of oil so no damage or failure, just needed replacing.. phew!

Edited by Maahoosive on 16/06/2014 at 12:16

BMW M6 Convertible - Garage Liability for repairs? - Avant

I'm sure Cyd is right abiout this. But if I read your post right, you've had it with the oil pump which another outfit has replaced, but if you haven't yet dealt with the water damage, you can now give the supplying dealer a chance to repair it.

BMW M6 Convertible - Garage Liability for repairs? - pd

Does a non-working stereo render a car at 30% of new cost unfit for purpose? That is the question you have to ask yourself as to how successful any claim might be. It is not as if the engine has blown up.

I will repeat again that Trading Standards are not interested in things like this. This is a *civil* matter - not a criminal one. I have no idea why people keep stating Trading Standards on matter like this - they will not be interested. They might give some vague advice but they won't actually *do* anything.

Interestingly, there is a thread running on pistonheads about some real world experience with a car of about 25% of new value which actually had a faulty engine. It is not as easy as some people here imply.

www.pistonheads.co.uk/gassing/topic.asp?h=0&f=...Z

BMW M6 Convertible - Garage Liability for repairs? - pd

I'm sure Cyd is right abiout this. But if I read your post right, you've had it with the oil pump which another outfit has replaced, but if you haven't yet dealt with the water damage, you can now give the supplying dealer a chance to repair it.

As I read it, oil pump cost £800 but warranty covered £500 of that. Stereo issue is seperate.

BMW M6 Convertible - Garage Liability for repairs? - Maahoosive

Interesting points.

To re-cap, I have had the Indy specialist garage replace the oil pump at a cost of £800 and now I am submitting warranty claim which they have approved for £500 which I take on the chin.

However the water damage has ruined 3 "control units" which include, Logic Stereo, DAB radio and something else (not sure what) but I have seen the units unplugged and all rusty & corroded. Certainly it doesn't render the car undriveable but it is still a major expense to have the car restored to 100% as it was bought 8 weeks ago and consequently I believe it is fair that the garage at least contribute maybe 50%.

I am going straight to the MD and we shall see what reaction I get - depends how good his profits are at the moment I guess ;-)

Edited by Maahoosive on 16/06/2014 at 12:28

BMW M6 Convertible - Garage Liability for repairs? - Maahoosive

Well, have emailed the MD - no response - so now sent a letter with copy of my email yesterday - if no response then will start rattling the sabre with small claims court etc. Will update thread as and when.

BMW M6 Convertible - Garage Liability for repairs? - Brit_in_Germany

Have you looked into sourcing used components, e.g from Partmeister? If you can obtain and fit for under 1K, this may be a better, less stressful route than trying to wring the money out of the seller, even if a court would find them liable. Presumably, the seller could argue that you could have tested to see if the ICE was functional and the fact that it is not working does not affect the driveability of the car.

BMW M6 Convertible - Garage Liability for repairs? - Maahoosive

Hi, thanks for suggestion but when I googled Partmeister it only came up with a compnay that had a couple of body panels??? Do you have a URL?

BMW M6 Convertible - Garage Liability for repairs? - Maahoosive

Still not heard a thing :-( Research what to do next!

BMW M6 Convertible - Garage Liability for repairs? - Brit_in_Germany

They had a E90 DAB tuner on e-bay ( 6512911935901) and assumed they may have more or it might be the same unit as yours, as per

tinyurl.com/nrzklw5

For around 200GBP, it may be acheaper way to go.

BMW M6 Convertible - Garage Liability for repairs? - Maahoosive

Thanks for that (Brit in Germany). I have now heard back from MD of Carworld Supermarket and refuse point blank to accept any liability whatsoever (surprise,surprise). Having spoken to several people I think I would have a 50/50 chance so my next plan is to remove all 3 modules myself (apparently relatively easy to do even for a novice) and open up. A PC repair friend of mine did it on a 3 series BMW where a module failed and BMW wouldn't cover it so he took it out dried it in rice then swab cleaned everything he could see and generally cleaned/dried removed any corrosion he could see then put back in and it worked! I will post again for anyones information that might be interested.

BMW M6 Convertible - Garage Liability for repairs? - YG2007

Opening the modules up may resolve the problem but a lot of these are "Potted" (They drop resin into the board so you cant repair them. Its supposed to provide a more relaible board).

Try BBA Reman (can be difficult to get hold of ) I have had them repair several modules for me

BMW M6 Convertible - Garage Liability for repairs? - Alexia
Hi,

Sorry do you still have mahood’s email address by any chance? They sold me a dodgy car and I can’t get passed idiotic Aftersales team

Thank you
BMW M6 Convertible - Garage Liability for repairs? - Steveieb

Suggest you contact Mark at MAS audio Moulton Park Northampton 07921199119.

Im sure he will be able to help. Specialises in high end car audio.