Thanks for the reply. As to underuse, the car is just over three years old. But would this really cause a leak from injector seal as seems to be the problem?
As you're just out of warranty time-wise, but with low mileage, I think it's well worth going to Ford UK's customer services directly with your case (don't go via the dealer) PROVIDING you've got a full Ford service history at the specified time intervals.
If you don't have the Ford FSH, you'd be wasting time.
If you do, emphasise that:
- diesel injectors are not a service item (unlike, say, spark plugs which are replaced at intervals) so the seal should not need attention and should not leak (if this is the diagnosed fault)
- the car has low mileage and is only 4 months out of warranty
- you believe that this component, which should reasonably last the life of the car, should not have failed at such an early stage, inconveniencing you
- based on the above you expect Ford to contribute to the cost of repair
Using this type of argument, I got my in-laws a free main wiring loom on their Focus after 3.5 years of ownership from new, when the car was being plagued by random electrical problems and a loom problem was diagnosed.
Be firm but polite, stick to your guns, and deal direct with Ford UK yourself, NOT via the dealer.
|