For work carried out under the manufacturer's warranty, then yes but they don't get as good an hourly rate as they can charge retail customers and little or no chance to inflate the labour times - no of course they never do that !

For work carried out under Sale of Goods Act, SoGA which is still in place as well as the manufacturer's warranty, then the selling dealer (not just any dealer of that franchise) needs to do the work and take the hit themselves.

Edited by RT on 13/02/2014 at 10:07