Any VW/Audi etc - Why do people still buy VW group cars. - gordonbennet

I was going to ask this on one of the current DSG never ending saga threads but i would really like to know why hence this thread.

I've only ever owned one VW group car, a facelift Diesel Golf Mk1, it was OK but nothing to write home about.

Family owned a Mk2 Diesel Golf, again a reasonable car but painfully heavy without the optional power steering and heavy ineffectual brakes till i replaced with Ferodo pads/shoes all round.

Son owned a Diesel Toledo 1.9 130, nice enough car, but the heater matrix failed and the quite fantastically complicated job of stripping the entire dash assembly out which meant removing the front seats and centre console to gain access didn't endear it to either of us, replacing the standard radiator meant removing the entire front of the car too, CHG failure followed in short order...cheerio car at just over 100k.

I did have a Volvo 940 Diesel estate with a VW engine, the 6 pot 2.4 lifted straight from the LT van range, an excellent if noisy engine that from VW's old school.

We have lots of threads running at the moment and have over time, there have been so many oft reported problems with the cars from balance shafts to injectors to electric parking brake failures to DSG and Multichronic gearbox problems, in almost all cases the manufacturers group have spectacularly failed to cover themselves in glory as regards standing by their product once warranty has expired.

The maker persists in offering the bare minimum (though better than Fords dire 12 months makers offering) warranty and appears from forums to be lacking in goodwill after the event should anything go wrong.

So please someone explain to me, why do people still perceive VW group to be quality cars and continually buy into the product.

Any VW/Audi etc - Why do people still buy VW group cars. - Collos25

I like many hundreds of thousands have VAG produced cars that are superb all manufactures make mistakes BMW with there timing chains for one.

Any VW/Audi etc - Why do people still buy VW group cars. - RT

Interweb forums and social media have always lent themselves to complaints from those with any sort of problem but you rarely hear from those who didn't have a specific problem, why should you.

The result is that the biggest sellers of any product, appear to have more faults than minority sellers - so interweb reputations may not be accurate.

However - when you hear of lots of people all having the same problem then it is of general concern, particularly if the manufacturer has recalls for the same fault in other countries with better consumer protection but still has no recall here despite the number of complaints.

I've no real idea which brands are more reliable than others - i just buy cars with 5 or more years unlimited mileage warranty then it's not my problem !

Edited by RT on 13/06/2013 at 17:43

Any VW/Audi etc - Why do people still buy VW group cars. - unthrottled

I suspect styling has a lot to do with it. With a few notable exceptions Volkswagen and Audi have an incredible knack of producing cars that appear to age gracefully and are gender neutral. This helps when a couple are debating which car to buy. A Golf doesn't offend anyone.

Citroen's jarring styling which tries desparately hard to be 'different' will put off a lot of potential buyers.

Peugeot in its haste to divest itself from its taxi cab image and over-feminised the entire range

For a long time Ford offerings looked cheap-the image wasn't helped by tacky names.

Ditto Vauxhall

Nissan and Toyota took staid styling to extremes. Being an owner of a Sunny or a Primera was associated with being an editor of a guest publication on HIGNFY.

Any VW/Audi etc - Why do people still buy VW group cars. - Bobbin Threadbare

I suspect styling has a lot to do with it. With a few notable exceptions Volkswagen and Audi have an incredible knack of producing cars that appear to age gracefully and are gender neutral. This helps when a couple are debating which car to buy. A Golf doesn't offend anyone.


My M-i-L has a Golf - it has a private reg plate and so the car is 'ageless' - yes they've updated styles and rounded off edges since her purchase, but you really can't tell her car is 11 years old! It's red too and it looks as vibrant as when she got it.

Any VW/Audi etc - Why do people still buy VW group cars. - tony g
(So please someone explain to me, why do people still perceive VW group to be quality cars and continually buy into the product.)

I suppose the reasons could be great marketing and initially they have a solid quality feel .

It's interesting how manufacturers come and go in the quality stakes .

Four manufacturers come to mind ,Nissan with the dull but reliable bluebird , Almera ,and micra s .Now they have timing chain problems with micra s and their other family cars hardly sell at all .

Mercedes ,used to make superb reliable prestige cars ,then they got involved with Chrysler and the c class and e class rusted like a sixties vauxhall .later models suffered from almost every problem imaginable .

Volkswagen ,early golf polo and passat were superb quality cars ,simple ,reliable and in the day good to drive ,we owned a polo that got to 15 years old and a 140,000 miles before one of the kids wrote it off .Today buying one is a lottery ,dsg ,polo timing chains , poor quality golf gearboxes

Finally Ford ,in the sixties and seventies cortina and sierra struggled to get to 60,000 miles before the engines and gear boxes gave up .Today their so much better ,I sell them regularly with mileage between 60 and 80,000 miles ,the items that need replacing are usually just suspension and similar bushes ,and they're still quite good to drive .The engines still seem viable with 120,000 miles .Best of all ,because they sell new in large numbers ,they are great value used .




Edited by tony g on 13/06/2013 at 17:55

Any VW/Audi etc - Why do people still buy VW group cars. - unthrottled

VW, like BMW, retains the same name for a floorplan size from one generation to the next. The trademarks 'Golf' and 'Passat' have been going for over 30 years. This is a clever way of building a perception of long term quality. They do the same with their "TDI" designation for diesel engines.

Manufacturer that ditch names quickly look like seedy seedy insurance companies that have somethng to hide.

Your grandpa knows what a 5 series is. So does your five your old nephew. But if you said that you bought an "S-Max with an Ecoboost" engine, an uninformed person might think that you've bought some generic viagra.

As for 'Zafira' or 'Meriva'. Are these cars or colour shades from wilko's range of own brand emulsion?

Any VW/Audi etc - Why do people still buy VW group cars. - RT

As for 'Zafira' or 'Meriva'. Are these cars or colour shades from wilko's range of own brand emulsion?

But Opel/Vauxhall had no MPVs previously so both Zafira and Meriva have been continuous since introducing MPVs - a better example from Vauxhall would be the Victor, Cavalier, Vectra and Insignia

Any VW/Audi etc - Why do people still buy VW group cars. - John Boy

Unthrottled said:

"Your grandpa knows what a 5 series is. So does your five your old nephew. But if you said that you bought an "S-Max with an Ecoboost" engine, an uninformed person might think that you've bought some generic viagra.

As for 'Zafira' or 'Meriva'. Are these cars or colour shades from wilko's range of own brand emulsion?"

I'm a grandpa, but I only know what a 5 Series is because I read about these status symbols on this website. I don't buy them. I have a limited budget, have to buy my own cars and have to make them last. I know all about the other cars mentioned in the above two paragraphs because they sell to fleets in such large numbers that I can afford an almost new, low mileage example.

As it happens, one of the Vauxhalls, which I bought from a car supermarket, turned out to be an oil burner. I reported that to my local dealer who was servicing it and, eventually (after the 3 year guarantee had run out!) the engine was replaced by Vauxhall. I wonder how many owners of VAG cars, with problems, could tell a similar positive story? I had no difficulty selling the car to someone who uses it every day. His other car is a Ferrari.

Any VW/Audi etc - Why do people still buy VW group cars. - dadbif
Based on the banner ad at the top of my iPhone screen, god sent his son Jesus to save us, perhaps we should all pray that he sorts out the Volkswagen DSG gearbox......
Any VW/Audi etc - Why do people still buy VW group cars. - Bycro
I have travelled over 250,000 miles in VW group cars. Two Passats and one Seat Exeo which I still have. One of the Passats popped an injector at around 80k. Otherwise all three have been faultless .
Any VW/Audi etc - Why do people still buy VW group cars. - Trilogy

Perceived reputation.

Any VW/Audi etc - Why do people still buy VW group cars. - unthrottled

John Boy

As Trilogy will confirm, I've been a staunch GM apologist. But Opel/Vauxhall's brand management has been dire and sales reflect this.

No one stays at the budget end of the market for long without running into difficulties. Ford have finally learned this.

I think dismissing the 5 series as a staus symbolis a bit unfair. They're not trashy, overpriced cars.

Back to the original question. I think VAG is still enjoying the momentum built up by the the phenomenal success of its turbo diesels. They were not the first to offer a direct injection diesel but they were the first to offer a good one and left their rivals scrambling to catch up.

Tdiclub.com is probably the biggest diesel forum on the web and most of the contributers are ardent Vdub fans

Type in dci or Hdi and the forums are mainly occupied by people with engine problems.

This may have no reflection on the statistical reliability of the different marques, but it will affect brand perception.

Any VW/Audi etc - Why do people still buy VW group cars. - dieseldogg

Not being brand loyal, due to upbringing, Dad bought one of the first Fiat tractors in N Ireland, also Deutz Fahr combine etc.

And a stupendous 2.1 diesel Renault 18. Bombproof that was.

Never fell into the Ford or Massey brainwashed clubs.

Anyway, I simply look at the technology, fuel economy etc etc, but always with value for money in mind..

Drove a BX estate with the 1.9 XUD engine.Very well engineered car too imho.

Picked a VW 1.9 TDI engined vehicle next.

Absolutly soundly engineered and economical.

Now driving a Skoda with a very satisfactory 1.6TDI engine.

Not so impressed with the DSG gearbox.

But I was aware of the risks with unproven (dry 7 speed DSG gearbox) technology.

I would however buy another Skoda.

All brands have their strengths and weaknesses, generally going in muli-year cycles.

I would also I admit have a perchant for German engineering.

But Fiat used to make fabulous engines as well.

Pity about the rusty bodywork.

Japenese were too late to the party with economical diesels.

But recently bought the daughter a Yaris with the wonderful wee 1.4 D4D diesel.

As they have now played overdue catch-up on the diesel engine front.

Edited by dieseldogg on 13/06/2013 at 21:48

Any VW/Audi etc - Why do people still buy VW group cars. - Faxo
I'm an Audi tech at a main dealer, and tbh the only time I ever hear about DSG box faults are on Internet forums

The S Tronic box is Audis DSG, and bar one or two clutch pack replacements, and a couple of complete 'boxes, I find them reliable as long as people adhere to the 40k oil change interval

Engine wise, recently I'm getting a lot of catastrophic turbo failures through on the 2011- TDI 143 engines, the latest bending a rod as it filled cyl 3 with oil. The main concern is the TFSI engine though, 2 complete replacements a month isn't uncommon

BUT

The main selling point is the residuals. We get a lot of fleet high milers, and even with 200k and 4 yrs of hard slog, they fetch good money through the block when they are defleeted
Any VW/Audi etc - Why do people still buy VW group cars. - dieseldogg

Trust me, there is a bono-fide "glitch" in a %age of both petrol and diesel engined dry DSG's.

Our vehicle was off the road from Jan to May, while Skoda attempted to fix, with a list of replacment components culminating, finally in desperation, with a complete replacment transmission, attempting to unsuccessfully fix what they now tell me is a normal operating characteristic.

Since after spending £20,000.00 odd on the repair the car is no different.

It is actually a software glitch, intitution and common sense tell me.

Not a hardware issue at all.

I have read on the internet a few other exactly similar accounts across VW group vehicles.

Cheers

Marcus

Any VW/Audi etc - Why do people still buy VW group cars. - John F
The S Tronic box is Audis DSG, and bar one or two clutch pack replacements, and a couple of complete 'boxes, I find them reliable as long as people adhere to the 40k oil change interval

Hi Faxo, nice to get an expert opinion here. I wonder how many ZF Tiptronic boxes you've had go wrong? Almost always a smooth instant change and sealed for life, as were our previous autos.

Looking at my records, we've had a 1983 Passat GL5 13 - 192,000m; '90 Audi 2.0E auto 70-145,000m; '94 Passat 2.0GL auto 5 - 242,000m; '98 A6 2.8auto 77-126,000m. That's a total 540,000m. Total cost £30,700. That's 5.7p 'capital cost' per mile...decreasing [we still have the A6].

No major failures. All cheap 5 or 10-30or40 semisynthetic every 10-15k, no cambelt changes [unless needed to come off anyway - [GL5 waterpump at around 135,000] and no other routine garage 'service' apart from the MoTs.

How much would changing the gearbox oil 13 times have cost, I wonder? I bet far more than any fuel saving! This is not progress from the punter's point of view.

I have known several people who ran BMWs and Mercs, all say they have cost a fortune once they get to a certain age - on top of what they cost to buy. Usually double figures pence per mile capital cost. You certainly don't see many 15yr old Mercs around yet my Audi still looks and performs like new.

Perhaps that's why people still buy VW group cars and this person probably will some time again. [I have no conflict of interest here - just a punter trying to get best value for money for comfortable and reasonably quick progress].

Any VW/Audi etc - Why do people still buy VW group cars. - TeeCee

VW, like BMW, retains the same name for a floorplan size from one generation to the next.

Meanwhile, in the real world, a Golf is now as big as a Passat used to be and has gained two smaller cars beneath it in the model range, despite being orginally introduced as VW's small hatchback.

The current 3-series is as large as a 5-series I had in the nineties. I remember when "3-series" meant "the tiny one with no rear legroom", which now seems to be a 1-series.

Any VW/Audi etc - Why do people still buy VW group cars. - barney100

I've had three Mercedes and no rust.

Any VW/Audi etc - Why do people still buy VW group cars. - Avant

"The main selling point is the residuals. We get a lot of fleet high milers, and even with 200k and 4 yrs of hard slog, they fetch good money through the block when they are defleeted."

Yes, that of course is the point. I'm on my fifth VAG car, each of them bought new on PCPs - and for a PCP to work you need to buy a car which holds its value. Rightly or wrongly, VAG cars hold their value. I suppose that this might not stay the case if their reputation for reliability goes down: but just about every manufacturer has a rogue model (with the possible exception of Toyota) and I don't think that VAG are any worse than the others.

Mine have all been totally reliable, but I admit I've been lucky enough to buy them new amd keep them for three years or less. The choice of a car for retirement, which I'll probably need to keep for longer, is going to be interesting.

Any VW/Audi etc - Why do people still buy VW group cars. - coopshere
It's all about perception isn't it. During the sixties and seventies German engineering was seen as being high quality, BMW and VAG were producing well designed and reliable cars in comparison to the likes of Ford, Vauxhall, BL etc. they were generally a little more expensive than the others and so gained a bit of an upmarket reputation.

In my opinion things have changed, their quality is now no better than any other mass market car maker but the perception remains. Upwardly mobile people, especially the private buyer, still sees them as a prestige product and residuals are currently good due to that.

If you are a fleet buyer or someone who will only buy new and replace within a warranty period then long term reliability is not a concern. To a private buyer in the secondhand market who is interested in reliability, value for money and good dealer service it doesn't take an IT expert to find out that this perception is somewhat ill founded.
Any VW/Audi etc - Why do people still buy VW group cars. - John Boy

Spot on, Coopshere!

Any VW/Audi etc - Why do people still buy VW group cars. - Snakey

I've owned many manufacturers cars and found all to be much the same for quality and reliability. But when it comes to problems and reliability I've found I've had less problems with Ford/Vauxhall cars than VW/Toyota/Mazda - or the problems have been far cheaper to resolve. The only car I've had which has a supposed 'premium' image to it is a BMW mini which has generally been reliable so far.

And my 2007 Passat had the 'wet' DSG box, which failed at 40,000 miles - which meant a repair bill of over £2000 - thank god for the warranty and I ditched it soon after.

Any VW/Audi etc - Why do people still buy VW group cars. - brum

A long time ago I was involved with an mining machine which used basically a much much larger gearbox that worked on a similar principle to DSG boxes. Because of the environment it worked in (mining) it proved impossible to keep the oil clean enough to ensure the solenoid operation of the hydraulically operated clutches worked as it should. The product was an expensive failure and eventually scrapped.

What we realised late in the day, is this type of gearbox is fundamentally flawed in a couple of ways. Firstly, it is vital that two clutches must NEVER be engaged at the same moment. This means the gearbox can be internally stalled, leading to catastrophic failure - usually clutch. Timing is critical as even small delays mean shafts and rotating masses end up being spun up to speed dramatically giving massive peak loads on the clutches.

Its all well VAG claiming "millisecond" change times, but in practice its all much more dark and complicated than that.

Pre selecting the gears take anything up to a second or two - thats why when the expected sequence is caught out, it all goes to cock. Then the thorny problem of determining when one clutch is fully disengaged before the other is slammed in - this I guess is the area the "failures" of the mechantronics unit and DSG software are associated with.

In the end its a friction clutch box (wet or dry) and we all know how variable a dry friction clutch can be and how they can develop judder and other problems. IMO take off from first gear will always involve software working on a wing and a prayer.

DSG is clever, but a lot of marketing hype obscures some real design problems. Good luck to VAG/Borg Warner but IMO there is always going to be a significant percentage failure/problem rate and they will never be able to acheive the bombproof levels of those smooth old slush torque convertor based boxes.

Any VW/Audi etc - Why do people still buy VW group cars. - unthrottled

Its all well VAG claiming "millisecond" change times, but in practice its all much more dark and complicated than that.

This boast has always struck me as facile because the limiting factor in fast dog clutch/constant mesh 'boxes gear changes is often engine inertia, so a fast shift is far too abrupt, unless the ratio change is trivial-in which case more gear changes are required.

they will never be able to acheive the bombproof levels of those smooth old slush torque convertor based boxes.

I agree. Torque convertors are really the only way a 'dumb' automatic gearbox can work properly because they can tolerate a high degree of slippage without wear and tear. The convertor can always be locked for efficiency when the transient conditions have stabilised.

CVT, whilst superficially attractive, is a dog's dinner. The tension required in the vee belt is such that transmission efficiency (and whine) are horrendous-totally negating any benefit in fine tuning engine RPM.

Btw-why was keeping dust out of the gearbox oil such a headache? I can understand dust in the engine oil being a serious problem, but the gearbox is normally well sealed-no?

Any VW/Audi etc - Why do people still buy VW group cars. - brum

Btw-why was keeping dust out of the gearbox oil such a headache? I can understand dust in the engine oil being a serious problem, but the gearbox is normally well sealed-no?

Not dust - contamination from wear. The low power solenoids were sensitive to even micron level contamination. Changes in oil viscosity played havoc with operating times - in those days we didnt have the luxury of microprocessor control, just some speed sensors and hardwired logic. As a result the clutches used to go down every couple of days. It was a bad design......

Any VW/Audi etc - Why do people still buy VW group cars. - Avant

All this makes sense as far as I can tell. Is there anyone out there with a DSG that's done a high mileage without trouble? The wet-clutch version has been around for some years now, and it would be good to hear some real-life evidence of how they last.

Any VW/Audi etc - Why do people still buy VW group cars. - corax

I drove an '04 diesel Passat tdi 130 manual the other day as a courtesy car. As soon as I started driving it, I found it easy to get used to. Seats very comfortable, went like stink with that 130 engine, handled reasonably. Brilliant cruiser. A great 'hack' for long distance commutes.

If you weren't into cars but thought looks were important in as much as you feel that a VW is 'you', then I can understand why people still buy them. Every VW I've ever driven has had very good and supportive seats, pleasant to look at interior and is a nice refined drive. And always easy to drive straight off.

Many people want a car that fits their image. And if VAG group cars do this, then so be it. And it's very hard to entice someone away from that. I'll wager that people will also pay a bit more and put up with some niggles in order to have that image.

It might seem puzzling to people who place value and reliability at the top of the list, but there it is. We're all different.

Any VW/Audi etc - Why do people still buy VW group cars. - RT

The wet-clutch version has been around for some years now, and it would be good to hear some real-life evidence of how they last.

It would be doubly useful to hear of high mileages DSGs that have seen a significant proportion of towing as that can be a real test of transmission reliablity, particularly trailer manoeuvring.

In general, many caravanners are avoiding DSGs like the plague but a few have taken the chance.

Any VW/Audi etc - Why do people still buy VW group cars. - BillBwithley

All this makes sense as far as I can tell. Is there anyone out there with a DSG that's done a high mileage without trouble? The wet-clutch version has been around for some years now, and it would be good to hear some real-life evidence of how they last.

Hello Avant,

I have 05 Golf V with wet 6 speed DSG; 138,000 miles so far without problem. Gear box oil and filter changed every 40,000 miles (about £180 at main dealer). Fingers crossed.

Bill

Any VW/Audi etc - Why do people still buy VW group cars. - Dutchie

Not sure what you mean by calling the C.V.T. a dogs dinner full trottle.The belt can be made of steel.Audi has been using the C.V.T from 2006 in the A6.

The D.S.G Gearbox is expensive in production two clutches and the electronics.Not a powerfull car I know, but the C.V.T box in the Honda Jazz was a pleasure to drive.

Any VW/Audi etc - Why do people still buy VW group cars. - Hamsafar

I have never been dissatisfied with VAG cars, and my current A8L has done over 200,000 miles since Feb 06 and I'm not a taxi driver. My old 02 V6TDi Passat did 179,000 miles before I part exchanged it.

Edited by Hamsafar on 14/06/2013 at 20:02

Any VW/Audi etc - Why do people still buy VW group cars. - dieseldogg

A contributor to the briskoda forum has sommat like 338,000 miles on a wet 6 speed diesel engined DSG.

Without incident.

Any VW/Audi etc - Why do people still buy VW group cars. - coopshere
Maybe "A contributor" can and he may not be alone, it's also likely that a contributor on another marques forum can claim the same for their conventional auto too. But for the private punter who is spending his or her hard earned cash then a broader definition of reliability and value is required.

The fact is that currently there are a lot of adverse reports on VAG products and if a punter is buying with the head rather than the heart then he or she would be wise to choose carefully and research the facts first.

The problems with the DSG in particular were being raised 18 months ago at least and have not been proven to be wrong as yet. The doubts over their reliability were certainly strong enough then to stop me buying a VAG car fitted with the DSG unit and to date I have seen nothing to prove those doubts were wrong.
Any VW/Audi etc - Why do people still buy VW group cars. - Avant

Fair enough, Coopshere: what was behind my question was my impression thnat most of the well-documented problems have arisen in the last 18 months or so are are with the dry-clutch DSG. It may be that the reliability and longevity of the wet-clutch DSG is no worse than with other automatics.

Any VW/Audi etc - Why do people still buy VW group cars. - dieseldogg

My memory tells me that until the introduction of the dry 7 speed DSG transmission, that there were essentially no reliability or operational issues of substance with the origional wet 6 speed DSG, which understandably was probably "over engineered".

The problems for VW appear to start with the introduction of the more efficient dry 7 speed, which per Colin Chapmans engineering doctraine may have been, in hindsight, under-engineered, in the quest for efficiency.

This would have been understandable, if VW had put their hands up, issued recalls, halted production until underlying issue resolved, etc etc.

Instead of burying their heads in the sand, as they appeared to do/be doing.

marcus

Any VW/Audi etc - Why do people still buy VW group cars. - Engineer Andy

I think that one of the main problems with cars today is that, in the quest to be "the first" to have some new-fangled technology, or to be the fastest/most efficient/best handling etc, etc, many manufacturers have reduced the amount of time spent on R&D, and I suspect specifically reducing the testing periods for new components and technology considerably, in order to get to market before the rest.

After all their quality problems (relative to the high quality before hand) over recent years, it appears Toyota have at least begun to learn their lesson...it appears to me that the European makes, and especially VAG, BMW and Merecedes (who continue to trade on their perceived "Geman build quality" have not. Superior fit and finish of exterior panels and interiors does in my view not equate to superior engineering quality (reliability and longevity).

I like many aspects of VAG cars (I am considering the VAG-SEAT Leon as a possible replacement for my Mazda3), but will not consider buying one unless and until this and other engineering-related reliability/longevity of parts issue is permanently resolved. A shame that thus far the German manufacurers in my view (as dieseldogg and others have said) continue to refuse to acknowledge or resolve these quality problems on a worldwide basis.

They will have to be very careful if they wish to avoid a much higher loss in reputation than suffered by Toyota, who by all accounts were much more open and forthcoming in admitting their problems and resolving them to customers' satidfaction - this is especially important, given that Toyota dealership have, even during the "crisis", still maintained their customers' high regard, which other manaufacturers do not.

Any VW/Audi etc - Why do people still buy VW group cars. - RT

Development is done differently these days - it wasn't that long ago that an element of Victorian over-engineering still remained when designing engines and transmissions - so that as manufacturers got feedback from customers they could actually increase capacity, power and torque - in some cases out of all recognition to the original performance.

But not these days - the pressure caused by EU legislators and UK taxation levels results in an obsession with fuel consumption so every component is designed down to a minimum.

This isn't engineering - it's the throw-away society.

Any VW/Audi etc - Why do people still buy VW group cars. - coopshere
I agree RT, a lot of people seem to be obsessed with fuel consumption these days to the extent that it clouds the overall perspective of total cost to run and maintain a vehicle. Personally I prefer to spend an extra few pounds a month on fuel than gamble on an engine or gearbox failure that will cost thousands of pounds to put right and get no or very little support from the manufacturer.
Any VW/Audi etc - Why do people still buy VW group cars. - Dutchie

The reason people watch fuel consumtion is the cost o fuel,bring that cost down from Governments taxation and oil companies profits things might change.

Many people run a car on a shoestring .

Any VW/Audi etc - Why do people still buy VW group cars. - Engineer Andy

The sad (and annoying) thing is that because the current EU testing regime for mpg and emissions doesn't give a reasonable picture of "real-world" driving, and allows for the use of rolling roads, semi-slick (non-road legal I believe) tyres and air-con, etc turned off, then as we read here in the "Real mpg" section, actual figures bear no resemblence to what mpg the average motorist achieves.

You see so many stories as well of newer diesel engines which purport to get amazing mpg that fare worse than the previous generation's, or the new small-trubo-petrol engines with mpg's no where near the EU figures, or reasonable sized cars with small diesel engines which only do high mpg if you crawl around at low speed and empty - touch the throttle or have a couple of passengers and/or stuff in the boot and the mpg drops like the proverbial stone.

Its more about "massaging the figures" in my view to pretend that cars that are mostly getting larger (and therefore heavier, especially with all the latest equipment and safety features) are more efficient and "green" than previous versions - they are, but not to the extent that both the manufacturers and governments like us to believe. The size of the average car has increased quite a bit over the years, so each new generation requires just that bit more fuel to run per owner than the previous one - someone who owned a VW Golf twenty years ago now owns one that's the size of the old Passat, etc etc.

With my car, a 1st-gen Mazda3 1.6 petrol, essentially the latest version has had its engine "improved" twice, in mid 2006 and when the updated model came out in 2009, but it now is 1 second slower to 62mph, has slightly less power, but hey, its gone down from 172 to 162 to 147 gCO2/km saving £60p.a. for a slower, less responsive car that wasn't exactly quick (but fine) in the first place. I wouldn't be surprised if Mazda dropped the 1.4 petrol probably because of this, and if I recall may have done something similar to the 2 litre petrol, which barely breaks 10 seconds for the 0-62mph test - I can remember when a mid-sized car like that with a 2 litre engine was actually QUICK - not any more. IMO many other makes are either doing the same or "pretending" to get much better mpg by going down the small-trubo-petrol engine route - at least Mazda aren't charging £1000s extra for this "amazing" new technology.

What a rip-off in my view.

Any VW/Audi etc - Why do people still buy VW group cars. - Hamsafar

While people do criticise the EU consumption regime, anyone who doesn't know that they don't represent real-world driving is probably not going to know what an 'mp-whatsit' is anyway. It has been widely publicised and I remember in the 1980s, the alternative was that makers just made them up and put them in the brochure.

Any VW/Audi etc - Why do people still buy VW group cars. - Collos25

I agree with you the figures are a level playing field how else could they do it I live where it is very flat my mother lives where it is very hilly some people live where it is hilly but little traffic and differing driving styles and so on.Out of interest my last three cars economy figures are very close to the official figures.I am all for the figures as they are people who are a long way of them should examine there driving style.

Any VW/Audi etc - Why do people still buy VW group cars. - Engineer Andy

I agree with you the figures are a level playing field how else could they do it I live where it is very flat my mother lives where it is very hilly some people live where it is hilly but little traffic and differing driving styles and so on.Out of interest my last three cars economy figures are very close to the official figures.I am all for the figures as they are people who are a long way of them should examine there driving style.

I'm not sure if the EU test is a level playing field, which is why some makes/types of engine seem to have "real-world" mpg's much nearer to the EU test figures than others - the small-engined turbo-petrols and some (though not all) newer diesels seem to be the obvious examples - the model I'm thinking about, the SEAT Leon 1.4 TFSI (standard manual transmission) engine is only at 73% of the test figures if you look at its sister car, the Audi A3 (no figures here yet for the Leon for that engine, so its the closest), though better on the Golf (not sure what the "ACT" version is, but it doesn't do well compared to the non-ACT version).

The sooner the EU introduces the proper "real world" mpg/CO2 tests, without all the dodgy (IMO) fiddles, etc, the better.

I agree that driving style does make a difference, especially if you think your new car is "sportier" than the previous one (e.g. changing from a 1.6 petrol to a 1.0/1.2 turbo-petrol [depending on the make] - technically the same performance according to reviews) and drive it harder as a result. I'm quite light-footed (though not by any means Captain Slow) and have always achieved around 10% higher mpg figures than those quoted for the "combined".

If I do take the pluge and buy something like the new Leon 1.4 or 1.8 TFSI, then it'll be interesting to see whether I can get anywhere near the "combined" mpg figures - probably not though, but not as low as others. I'm more concerned about the driving experience and the normal other things like safety, reliability, etc, rather than achieving high mpg figures - concentrating too much on doing so can take your eyes away from the road, which is potentially dangerous.

Any VW/Audi etc - Why do people still buy VW group cars. - RT

it's not a level playing field - if it was the % in the Real MPG database would all be similar.

Any VW/Audi etc - Why do people still buy VW group cars. - RT

While people do criticise the EU consumption regime, anyone who doesn't know that they don't represent real-world driving is probably not going to know what an 'mp-whatsit' is anyway. It has been widely publicised and I remember in the 1980s, the alternative was that makers just made them up and put them in the brochure.

It was earlier than the '80s. To get rid of wildly exaggerated manufacturers claims, the UK introduced test for Urban, 56 and 75mph constant speeds - the Urban test gave figures better than most people achieved but the 75mph constant figure gave a good indication of motorway consumption - no-one ever figured out the value of the 56mph constant!

Then we joined the Common Market and had to adopt their fuel testing regime, then based on the California test which required a "cold" start from 25 degrees C - very helpful in the UK.

In many decades the only test figures I've found useful is the later EC Urban figure which is what I get around town and the original UK figure for 75mph constant as that's what I got on motorway runs.

Any VW/Audi etc - Why do people still buy VW group cars. - davecooper

Only three things put me off buying anything from the VAG group. Uninspiring and bland styling, too common and not worth the premium over the mainstream offerings. Apart from that, I am sure they are excellent cars. (I would also add the reported attitude of some dealers but this isn't going to concern me).

Any VW/Audi etc - Why do people still buy VW group cars. - skidpan

Bought my first VW early in 1986 and had at least one VW on the drive until late 2002. Did over 250,000 in total and had very few problems. Had a soft spot for them after 2002 but the local dealers did not appear interested plus when we looked round there were better cars to be had for less money from friendlier dealers.

Just collected a new Seat Leon last Friday (to replace 1 Series BMW) and have to say that so far I am more than happy. Before we finally decided on the Seat we looked at the Mk 7 Golf but for the extra cash it gave us nothing extra. Overall the Seat dealers were either as good or way better than the VW ones plus they had demonstrators and were willing to take the time to allow their products to be properly experienced on the road.

As far as price goes I think that the new Leon is probably the bargain in its category. Its less than the recognised "value" cars in its class (Kia Ceed and Hyundai i30) spec for spec.

Any VW/Audi etc - Why do people still buy VW group cars. - Collos25

So your happy with VAG products we can assume.

Any VW/Audi etc - Why do people still buy VW group cars. - Engineer Andy

Bought my first VW early in 1986 and had at least one VW on the drive until late 2002. Did over 250,000 in total and had very few problems. Had a soft spot for them after 2002 but the local dealers did not appear interested plus when we looked round there were better cars to be had for less money from friendlier dealers.

Just collected a new Seat Leon last Friday (to replace 1 Series BMW) and have to say that so far I am more than happy. Before we finally decided on the Seat we looked at the Mk 7 Golf but for the extra cash it gave us nothing extra. Overall the Seat dealers were either as good or way better than the VW ones plus they had demonstrators and were willing to take the time to allow their products to be properly experienced on the road.

As far as price goes I think that the new Leon is probably the bargain in its category. Its less than the recognised "value" cars in its class (Kia Ceed and Hyundai i30) spec for spec.

Let us know how you get on with the Leon (5 or 3 door [SC], which variant?), as I'm looking at getting one as well - they're much better looking (on the outside at least) than their predessor and the Golf or Audi A3 (both quite bland).

Any VW/Audi etc - Why do people still buy VW group cars. - dieseldogg

My attitude to cars would be much the same as wife selection.

I.e not overly fussed on looks but but rather pick on merits such as, dependability, economical and capable of wearing high miles without obvious deterioration.

Also probably a slight fondness for comfort over outright speed.

Regardless of marque.

Those who pick on looks generally have cause for regrets all to soon.

Any VW/Audi etc - Why do people still buy VW group cars. - RT

My attitude to cars would be much the same as wife selection.

I.e not overly fussed on looks but but rather pick on merits such as, dependability, economical and capable of wearing high miles without obvious deterioration.

Also probably a slight fondness for comfort over outright speed.

Regardless of marque.

Those who pick on looks generally have cause for regrets all to soon.

That's not something I do often enough to rationalise like that !

Any VW/Audi etc - Why do people still buy VW group cars. - dieseldogg

Post choice rationalisation.

At the time purely based on gut feeling.

1st choice, right choice, only choice.

(Some would suggest I had little or NO choice in the matter)

cheers

marcus

OH!

PS.

Her be halb Deutsch btw.

Perhaps had an influence on my decision making

Edited by dieseldogg on 17/06/2013 at 22:59

Any VW/Audi etc - Why do people still buy VW group cars. - Trilogy

A bit off topic. Probably best not to let your other half have an Audi! motoring.ninemsn.com.au/cars/news/8674687/audi-dri...s

Edited by Trilogy on 17/06/2013 at 23:09

Any VW/Audi etc - Why do people still buy VW group cars. - Sofa Spud

Because they've owned a Renault or Land Rover in the past and want something more reliable? LOL

But seriously, we've had VW group cars for some years and they are generally reliable and durable. Main problems have been to do with electrics.

Edited by Sofa Spud on 18/06/2013 at 00:22

Any VW/Audi etc - Why do people still buy VW group cars. - oldgit

The Achilles heel of buying any new VAG car are the dealerships, where style over substance is the rule of the day.

Any VW/Audi etc - Why do people still buy VW group cars. - Roly93

I buy Audi because they are rock solid with no creaks and rattles. I dont think they are any more reliable than say a Ford, but compared to the 3 year old Ford we also own, the driving experience is sublime.

Anyone whjo isn't willing to accept that VW Audis dont have superior paintwork and interior/exterior build quality are in denial frankly. I had a Lexus IS200 a few years ago and that had a few quality issues which were dealer fixed but nonetheless did occur.

Any VW/Audi etc - Why do people still buy VW group cars. - Chris79
My first audi was an a3 in2008. Bought from new the paintwork was nothing to write home about. It seemed to chip very easily. That said the same is true of our 07 corsa so it's not just vag.

It would seem the answer to initial thread is easy.... It's because they like them.
Any VW/Audi etc - Why do people still buy VW group cars. - corax

I dont think they are any more reliable than say a Ford, but compared to the 3 year old Ford we also own, the driving experience is sublime.

So what is the difference?

Any VW/Audi etc - Why do people still buy VW group cars. - Engineer Andy

I dont think they are any more reliable than say a Ford, but compared to the 3 year old Ford we also own, the driving experience is sublime.

So what is the difference?

About 20% in the base price.

Any VW/Audi etc - Why do people still buy VW group cars. - corax

I dont think they are any more reliable than say a Ford, but compared to the 3 year old Ford we also own, the driving experience is sublime.

So what is the difference?

About 20% in the base price.

I was just wondering why the driving experience of the Audi is sublime compared to the 3 year old Ford and whether they are both in the same category, or is one an A8 and the other a Ford Ka? If you want rock solid stability and good cruising ability the Audi's are good, but every one I have driven has had understeery handling if pushed around corners. Having the engine further back in the chassis would help greatly, but their quattro system would be compromised.

Any VW/Audi etc - Why do people still buy VW group cars. - mss1tw

Anyone whjo isn't willing to accept that VW Audis dont have superior paintwork and interior/exterior build quality are in denial frankly

The paint on my Dad's 07 plate Transporter isn't particularly hard wearing/scuff resistant, especially for a van. Certainly no better than my Berlingo.

The interior is nice enough, sure, but it should be for the £££££. The turbo has an intruding, high-pitched, like wind-noise, noise in the cabin though. The previous V/99 TDI didn't.

Any VW/Audi etc - Why do people still buy VW group cars. - Trilogy

As this thread is about VAG cars, I feel I should post, given my last car was MK1 Octavia TDI and my present one is a MK1 Focus TDi. The Skoda was far more substantial and better built than the Focus. The Focus is a joy to drive, the Skoda wasn't. That isn't to say the Skoda wasn't a decent car, but it felt it was made to do a job efficiently.....................but not in a fun way like the Focus, which is focussed on driver pleasure..

Any VW/Audi etc - Why do people still buy VW group cars. - smallcar

n simple terms it is a middle class default purchase to get a VW. To your neighbours and relatives it's a purchase decision you don't need to explain - other than to the minority of car buffs. Its the car brand equivalent of buying a Bosch or neff dishwasher, Braun shaver, Sony TV, shopping at waitrose and going to Tuscany or the Dordogne on holiday. It also helps that VW are more expensive as its a subtle display of money/ wealth. Comfortably off but not flash. And the upper brand of Audi is for those with more money (or a slightly higher status requirement and Skoda for tighter middle class types who lay importance on appearing very practical and wanting to keep more money in the bank.

simples!

Any VW/Audi etc - Why do people still buy VW group cars. - John Boy

Very neat social observation there, InnerLondon!

Any VW/Audi etc - Why do people still buy VW group cars. - RT

In simple terms it is a middle class default purchase to get a VW.

Do you have such words of wisdom on other brands? Or indeed on suitable brands for other types of people?

Edited by RT on 19/06/2013 at 09:16

Any VW/Audi etc - Why do people still buy VW group cars. - veloster

have never owned a VW or any german car in 30 years of motoring so can only comment from outside looking in.i think people who are not car buffs always seem to believe that german cars are a cut above other makes.non car buffs seem to take there views from decades ago when maybe they were.if on the other hand you are a car buff then these people seem to base there judement on the recent past which would suggest VW is no better or worse than any other manufacturer.when i am looking for a new car i want something different than what i had before so end up discounting german cars on the basis that the way they look is very much the same as they looked years ago...

Any VW/Audi etc - Why do people still buy VW group cars. - smallcar

Well was just adding my two pennies worth.

I think a lot of forum members weigh up car buying decisions in a lot more depth than most buyers and coupled with this there are status and snob issues in the UK more than many places. Also opinions in the market for relatively uninterested buyers takes while to shift - often it takes at least a couple of model cycles before such buyers even notice changes eg the presence of the Korean brands or the relative shrinkage /demise of Renault and Peugeot. Hence in the meanwhile as another poster the john lrewis customer buys yet another golf as the proposition doesnt change much and they see their friends and fellow occupiers of the National Trust car park doing the same....plus ca change plus me meme chose....

Any VW/Audi etc - Why do people still buy VW group cars. - MrDanno

I find the paint comment a bit silly really, VW don't make paint (nor do other car manufacturers) They buy it probably from ICI or DuPont so the paint on a Ford,Citroen Etc. is going to be much the same.

I've yet to see a car paint that is scratch proof!

Any VW/Audi etc - Why do people still buy VW group cars. - RT

Paint quality does vary by brand - different 3rd parties will build the paint shop at each factory, to a price, and the paint specifications all vary.

I've no idea which is best but they aren't all the same.

Any VW/Audi etc - Why do people still buy VW group cars. - madf

I owned an AUdi A4 TDI bought sh from an Audi dealer with ayear's warranty. Yes the service was very good, yesthe car was very nice, yes it gave great fuel consumption.

But the servicing costs were high and I had numerous faults repaired foc under warranty.

I sold it after two years. If that is German engineering and quality conrol , it has gone downhill since I owned a BMW and drove a MB - both fault free over 100k miles.

You only need to read about running costs of Audis - when a few years old - and realise you are buying an expensive to run not very reliable car.

Any VW/Audi etc - Why do people still buy VW group cars. - iFocus

I don't know why I keep buying VAG cars!

For me it started with my first Skoda, a Felicia that I bought cheap and sold for a profit to a Skoda dealer, where I 'upgraded' to an Octavia MK1.

Had nothing but trouble with that car, gearbox went bang, needed a new exhaust manifold as a design fault meant it was too close to the ground, had jammed rear doors and central locking with a mind of it own. Sold it at 99k feeling like it had done 999k! I replaced that with an Astra diesel (which turned out to be one of the best cars so far I've owned!)

I then got a Mk2 Octavia 1.9TDi, this time I faired a little better doing 20k in a 91k car trouble free. But then after 20k, the aircon failed, then a multitude of problems with airbag lights, emissions lights and EGRs then ensued. Amongst others with faults being show on wipers, central locking, glowplugs and the boot mechanism, all this on a car that had done 124k.

For some reason I then replaced that with a MK6 Golf TSi 1.4SE, which is now on its 3rd camchain with me in 8,000...

I don't think my next car will be VAG...

Any VW/Audi etc - Why do people still buy VW group cars. - balleballe

Sounds like youve been unlucky mate.

Aircon was always an issue with the octavia and the 1.4TSI has always been an unreliable engine

Any VW/Audi etc - Why do people still buy VW group cars. - madf

Sounds like youve been unlucky mate.

Aircon was always an issue with the octavia and the 1.4TSI has always been an unreliable engine

Sounds like excuses to me..I don't get them with our cars - but then I only now buy cars from competent makers who support their customers...

Any VW/Audi etc - Why do people still buy VW group cars. - balleballe

All makes have their area of concern.

How is saying that an engine is unreliable an excuse? Surely it's more an accusation

For example, I have a mazda 3. Mechanically robust and nothing really gone wrong in the 18 months i've had it.

The body work however is starting to show rust and corrosion at the wheel arches (common fault). Granted however, it is a 9 year old car

Not everyone wants a reliable car made from a competant manufacturer - otherwise we'd all be driving Toyota or Lexus cars. We all have our priorities when it comes to buying a car. I want a reliable car from a competant manufacturer so I chose Mazda. They may not support their customers the same way as Toyota/Honda but I think they drive much better and are more appealing to the eye

Any VW/Audi etc - Why do people still buy VW group cars. - Bobbin Threadbare

All makes have their area of concern.

How is saying that an engine is unreliable an excuse? Surely it's more an accusation

For example, I have a mazda 3. Mechanically robust and nothing really gone wrong in the 18 months i've had it.

The body work however is starting to show rust and corrosion at the wheel arches (common fault). Granted however, it is a 9 year old car

Not everyone wants a reliable car made from a competant manufacturer - otherwise we'd all be driving Toyota or Lexus cars. We all have our priorities when it comes to buying a car. I want a reliable car from a competant manufacturer so I chose Mazda. They may not support their customers the same way as Toyota/Honda but I think they drive much better and are more appealing to the eye

Many of the comments about customer service must come from those who buy new or through these 'approved used' networks. Those of us who look on Autotrader and buy used vehicles for cash don't contribute to this; like balleballe I've had two Mazdas in a row and found them faultless.

If everyone wanted stunning reliability then no Alfas would sell at all, but they are amongst the most attractive cars on the road.

Any VW/Audi etc - Why do people still buy VW group cars. - Chris79
Alas are a great example of heart over head. I need a reliable economical comfortable car to commute 100 miles a day in. I keep looking at the guilletta. I know that this isn't sensible but I do like the look of them.
Any VW/Audi etc - Why do people still buy VW group cars. - Bobbin Threadbare
Alas are a great example of heart over head. I need a reliable economical comfortable car to commute 100 miles a day in. I keep looking at the guilletta. I know that this isn't sensible but I do like the look of them.

Yes me too - I sat in a Brera, I ran all of the insurance quotes for one, looked up the tax, saved a load of ads on Autotrader, had a little drive in one etc but didn't do it!

Any VW/Audi etc - Why do people still buy VW group cars. - unthrottled

How can anyone get excited by a Fiat in drag?

Any VW/Audi etc - Why do people still buy VW group cars. - RT

Italians can do some funny drag acts - remember the Lancia Stratos?

Now they could have got Fiat to knock up a chassis and used the Fiat Dino cast-iron V6 but no, they used the Ferrari Dina chassis along with the all-alloy Ferrari Dino engine - brilliant rally car in the right hands but far too unstable for a road car.

Any VW/Audi etc - Why do people still buy VW group cars. - Chris79
Presumably Lamborghini and Bentley are boring then being vw s in drag.
Any VW/Audi etc - Why do people still buy VW group cars. - RT
Presumably Lamborghini and Bentley are boring then being vw s in drag.

Which Lamborghini is that?

The Bentley Continental is indeed an oddball but it's only bought by "new money" with no taste.

Even Audi declined to use very much from the VW Phaeton and developed their own platform.

Any VW/Audi etc - Why do people still buy VW group cars. - quizman

I hired a Guilletta on holiday in Sardinia. It was a horrible car, underpowered (diesel) and made my accelerator foot go numb after 45 minutes. It is terrible to see out of at junctions, you need to drive it like a van.

However it was economical and looked cool. But I would NOT buy one.

Give me a Golf any day.

Edited by quizman on 23/06/2013 at 18:16

Any VW/Audi etc - Why do people still buy VW group cars. - Chris79
Are Bugatti, Bentley and Lamborghini not owned by vw?

Interesting comment on the guilletta. What size engine did it have?
Any VW/Audi etc - Why do people still buy VW group cars. - unthrottled

Probably that awful Fiat 1.3 derived unit.

Any VW/Audi etc - Why do people still buy VW group cars. - RT
Are Bugatti, Bentley and Lamborghini not owned by vw?

Yes - but only the Bentley Continental uses a VAG platform

Any VW/Audi etc - Why do people still buy VW group cars. - Trilogy

Why do people buy a VW Golf? It is the default choice for many and really is in a class of it's own.

Any VW/Audi etc - Why do people still buy VW group cars. - Chris79
Funny enough we have a corsa with that fiat engine it is economical but not very nice to drive at all. Motorway speed is quite refined though due to a 6th gear. Interestingly in the review on here for the last generation panda it speaks of this engine in glowing terms.

I would be interested to hear how it compares to similar sized engines of the same vintage I.e. the old Ford 1.4 diesel, Psa 1.4 hdi etc.

Any VW/Audi etc - Why do people still buy VW group cars. - gordonbennet

Thanks everso much for the informative and varied responses, i expect this will run for a while yet.

I get the feeling that VW's previous well earned reputation isn't quite as intact as it was with many people, i suppose all makes go through highs and lows, and to be fair many others still find them to be good all rounders.

I thought about this thread in the week when i popped into town and happened to park next to a 06 plate Golf Plus, the rear wheelarches of which were rusty around probably 40% of the arc edges, surprised me that i don't know if its normal or if the car had been regularly batted down gravelly roads effectively removing the paint, though i thought these cars were galvanized.

For good customer service i'm mightily impressed by Toyota who despite their admitted mistakes hounding especially by the patriotic US press and courts have done everything in their power to restore customer confidence, indeed being up front and apologising and putting things right is perfect behaviour for the British market IMO where we appreciate such things, can't compare with America they're strange.

Toyotas icing on the cake was to take on and IMO equal Hyundai at their own game by bringing in the 5 year warranty, yes Hyundais is unlimited mileage but to balance against that Toyota servicing costs are as cheap as is likely to be found in main dealerships despite not going down the route of starship mileage servicing, plus Toyota don't immediately say NO the second warranty expires if the failure is unreasonable.

VW group could claw back considerable customer confidence by offering the same warranties and better customer service, though to be fair they seem able to sell high volumes of cars with inferior warranty cover and not particularly good dealers so what do i know.

Regards

Edited by gordonbennet on 23/06/2013 at 22:34

Any VW/Audi etc - Why do people still buy VW group cars. - Avant

"I get the feeling that VW's previous well earned reputation isn't quite as intact as it was with many people..."

If that's becoming a more widely-held view, then it'll be interesting to see if it has an effect on resale values. Ability to hold value is high on my list of priorities when buying a new car, and it's been one of the reasons why I've had five VAG cars out of the last six (and the intervening Mercedes B-class was an aberration.....definitely an aberration).

Any VW/Audi etc - Why do people still buy VW group cars. - iFocus

If we're talking about Customer Service, I have to say VWs is one of the best. I cannot fault them at all.

When I rang them with regards to my current car, it being an approved used 'Das Welt Auto' car they're treating me really well indeed. They're treating me like a valued customer too despite this being my first VW but are classing the 3 Skodas as keeping me in the VAG brand.