We had a similar Focus and the steering wheel leather (which was wafer thin) split and disintegrated. Just holding the steering wheel made your hands go black. After an hour or so they were filthy.
Similarly we had the wear'n'tear versus defective row with the dealer but got nowhere. (We made other warranty claims, mostly electrical, none of which were successful.)
Our local private garage run by an old boy - manufacturer qualifed but sick of the corporate mentality - managed to source some used parts and sorted it all at a good price.
Franchised dealers (not just Ford) do themselves no favours which such an unhelpful attitude - even worse when they say "they all do that, sir…"
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