Why are wiring problems not covered by extended warranty ?
Four months ago I bought a second hand Citroen C4 Picasso automatic from a local dealer. I also paid to extend the warranty for 12 months. Within a month, the car broke down and was recovered and taken to the garage recommended by the dealer. They diagnosed a faulty lead to one of the injectors and repaired it. However, I was forced to pay as the warranty excludes wiring.
This week the fault reoccurred while I was 100 miles away in Shropshire. A garage there carried out another repair on the injector lead for which I had to pay again but the car broke down again 20 miles into the journey home. The car was recovered to my home address but the breakdown service under the warranty say they will not recover it again for the same fault.
Have I any claim on the dealer as even if it is repaired again as I am already £400 out of pocket and don't feel confident that the fault will not recur and leave me stranded.
This week the fault reoccurred while I was 100 miles away in Shropshire. A garage there carried out another repair on the injector lead for which I had to pay again but the car broke down again 20 miles into the journey home. The car was recovered to my home address but the breakdown service under the warranty say they will not recover it again for the same fault.
Have I any claim on the dealer as even if it is repaired again as I am already £400 out of pocket and don't feel confident that the fault will not recur and leave me stranded.
Asked on 23 September 2016 by RHall.
Answered by
Honest John
Yes, your claim for all of this is against the dealer who remains liable for any fault that could have been present or developing on date of sale for six months from the date of sale. See: www.honestjohn.co.uk/faq/consumer-rights/
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