Suspected oil cooler failure

I have already contacted you about this before but it seems to be still ongoing.

It started when the coolant low light came on so we stopped and called the AA who had a look and noticed emulsification in the coolant chamber, so he towed the car to the Skoda dealer. The garage spent a whole week with the car and just cleaned out the coolant expansion tank and drove for 60 miles. They told us that they thought someone had put oil in the coolant tank.

We got the car back after the week of work and used it normally but by the end of the week we noticed a layer of oil round the edge of the coolant chamber so sent the car back to the dealer. They then kept the car for three weeks and changed the oil cooler and the coolant expansion tank and flushed the system 8 times. They also drove the car for 240 miles as requested by Skoda HQ. But they still have not diagnosed a specific issue.

They have still got the oil cooler and have said they will request Skoda headquarters to inspect it but said that they may not necessarily want to see it, but I can have it after 50 days of them holding it if Skoda don't want it. If I discover it is the oil cooler could there of already been damage to the engine before they replaced it. Or if I discover the oil cooler is fine then there is obviously a different problem apparently most likely head gasket or cracked cylinder block.

Just to let you know the car is only four months old. Do you think the fact that so much has gone wrong at its age it would give us grounds for requesting a new car or rejection if we absolutely have to?

Asked on 23 August 2016 by Sam

Answered by Honest John
See: www.honestjohn.co.uk/carbycar/skoda/octavia-vrs-20.../ When we have told you repeatedly that the problem is probably the waterpump we can't understand why you continue to ignore this. But obviously if you have been sold a fundamentally faulty car you can reject it, even though this might involve full County Court proceedings against the supplying dealer.
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