Bought on finance - what are my rights?

Hi, I ordered a brand new Audi A3 in April 2014, the car was delivered in early July. On delivery I realised it was missing one of the options I requested, namely Audi Park Assist. I spoke to my finance company and said I would like to reject the car as a result of this missing option. They informed me that they could get the option retrofitted by Audi, but it would take 8 weeks to order the parts. I agreed that this was a suitable alternative instead of returning the car. A number of lies later and it transpires Audi Park Assist cannot be retrofitted and has never been available to be retrofitted. Therefore I would like to reject the car, but my finance company keep saying it's not their fault and that I need to speak with the supplying dealership and Lex Autolease. I have full email evidence of everything stated and was hoping to find out what my rights are in this case?

Asked on 19 January 2015 by matski

Answered by Honest John
You simultaneously reject the car to both the finance house and the supplying dealer because it was not supplied with the extra equipment you specifically ordered. They have no defence for this. And because the delay was caused by the finance house (which you can prove) they have to bear the cost of returning your deposit in full. Law here: www.honestjohn.co.uk/faq/consumer-rights/

Similar questions
I purchased a 2016 Audi TT Roadster from large dealer group in July 2019 - the garage was taken over by another firm three weeks later. In November I heard a sloshing sound behind the passenger seat so...
I bought my Hyundai Tucson 1.7 CDRI new in September 2016. It's a 6-speed manual diesel and I'm having major problems with clutch judder after 1500 miles. At first, I thought it was my driving style but...
My dad purchased me a 2009 MINI about two months ago, in which time I've done 2000 miles. When the car went for it's MoT, it passed with a minor refusal for headlight bulb but was advised an engine management...
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer