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Why aren't accident management companies outlawed?

Like RF I was involved in a no-fault incident and was contacted by a claims management company. Having read your opinion of these companies, I rejected their offer and took the courtesy car offered by my insurer. This was a better car than the one offered by the claims management company. My car was repaired speedily and I did not lose any bonus entitlement. Since the incident I have received well over 100 calls from these companies with the same compensation offer as RF and they are still coming over two years later. They have encouraged me to lie about our injuries and even told me what to say to their appointed doctor to qualify. So not accepting their services does not prevent these nuisance calls. This disgraceful behaviour should be outlawed.

Asked on 5 October 2013 by PW, Leatherhead,

Answered by Honest John
There was supposed to be a clampdown on this, but it seems to have been fairly ineffectual. Obviously someone in government has a vested interest in this being allowed to continue. But all an honest insurer needs to do is take such a case to court and then on to appeal all the way to the Supreme Court. That will set a legal precedent that outlaws the practices. As it is, the amount of compensation asked for is less than the cost of fighting a case in the small claims track, so insurers routinely take the expedient way out and pay. The other factor here is that your personal data has plainly been sold in direct contravention of the Data Protection Act.

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