Dodgy Dodge dealer

I am having a nightmare with Chrysler Dodge. My car is sitting on my drive with a defective alternator that is within warranty, but the customer service at Dodge, Kidlington is so awful I cannot deal with the manager who is just rude.

It has been suggested that I take it to the Swindon branch 30 miles away. The customer is most definitely not important and I am over a barrel as there are no dodge approved garages in Oxford.

Asked on 24 September 2012 by Emma

Answered by Honest John

This should be between you and the dealer you bought the car from. If that dealer will not help, involve a solicitor. Your rights are here: www.honestjohn.co.uk/faq/consumer-rights/

Tags: warranties dealers legal issues owning

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