Is Mercedes liable for sensotronic brake control failures on a Mercedes E320?

Mercede-Benz has confirmed via diagnostics that the SBC unit on our 2004 Mercedes E320CDI has gone. I am aware there have been problems with this unit, possibly even a recall.

Mercedes have offered to go 50-50 on the replacement of the unit, which is a still a cost of £850 to me! They have said that because we don't have a Mercedes-Benz service history (although we have it serviced regularly by ex-Mercedes mechanics) they won't pay the entire amount. What would your view be? Would Mercedes be liable if the car was to be in an accident?

Asked on 11 September 2012 by gbwgc2012

Answered by Honest John

It's an 8 year old car, not serviced by Mercedes, so I think Mercedes is being extremely generous. Does not have to give you anything at all.

Tags: warranties technical issues goodwill

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