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Eh? Eh?

I read your answer to an AA member in Saturday's Telegraph dated 8 May who commented about their renewal quote. Although some time has now passed, I thought it would be useful to point out that we are keen to reward our loyal members. We have a Member Benefits programme www.theaa.com/membersclub/index.html , which provides discounts and offers to our members across a wide range of products and services and for members who stay with us past the first year. We also run a Loyalty Rewards scheme www.theaa.com/breakdown-cover/loyalty-rewards.html This provides free access to services such as our Legal Helpline and Technical Specialist helpline along with two extra call-outs and a host of other benefits. I hope this puts some context around the issue for you.

Asked on 31 July 2010 by MC, Marketing Director, The Automobile Association Limited

Answered by Honest John
As long as I receive this sort of complaint in the volume I receive it the advice will be the same. If a reader is hit with an increase in premium, then my advice will continue to be to cancel and then rejoin at whatever lower premium is available. If you want me to stop giving this advice, then you better stop discriminating against existing members and be able to show that they cannot get their premium at a lower rate.

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