Picking your next car? Our unique Car Chooser is here to help... | No thanks
Ask a Question

What's your question? Search here

Ambulance chased
Last Monday, my wife was in an accident in her treasured 2004 BMW MINI Cooper. She was struck centre offside by a very sick man driving an Audi A6. We reported it to her insurance company (Zenith) and also the police as she had some injuries. What concerns me is that in the 24 hours after reporting the accident, she received 9 telephone calls and texts from several different companies wanting to collect the car for repair. Further, she had 5 calls from 3 different solicitors wanting to act in any legal damages case. This happened at a bad time and the constant calls were unwelcome intrusions. There must be elderly people in the same position who would find this all very upsetting. How did all these people get our details? Does the insurance company not nominate someone on a rota system?

Asked on 27 February 2010 by P.M., Rochford

Answered by Honest John
This contravenes the Data Protection Act and should be reported to Data Protection. Lucy Bonham Carter of automate.qualityanswers.co.uk tells me that it seems to suggest someone is accessing CUE, the insurers Claims and Underwriting Exchange (which lists pretty much all claims and potential claims made through any insurer in the UK) to solicit injury leads. The call centre prospectors knew the location and date of the "collision" as well as the details of the vehicle plus your contact details. They were soliciting to make personal injury claims as well as tie you into a credit hire agreement. In another example, in the Backroom forum at honestjohn.co.uk a backroomer describes how he was solicited over making a back or neck injury claim where no such injury had taken place. This information would not have been passed on by the Third Party insurer. That case is interesting because he did not report it to his own insurer. Only the Third Party (at fault) insurers were informed. It is clearly not in their interest to pass on information to third parties who would be seeking to encourage claims against themselves. It looks like it might well be a breach of CUE and both the Data Protection and Claims Regulator regulations. All such cases should be reported to the claims regulators: www.www.cueuk.org; www.ico.gov.uk; www.claimsregulation.gov.uk
Similar questions
How is it possible for details of my insurance company to be identified by third parties? My insurance company contacted me in June to tell me that a claim...
Like RF I was involved in a no-fault incident and was contacted by a claims management company. Having read your opinion of these companies, I rejected...
I was involved in an accident. A car ran into the back of my stationary car at approx 40mph and the driver immediately accepted liability, as have her...
Related links
We give you the low down on how to save on insurance, little-known tricks and tips, what insurance groups mean and how to use insurance aggregators to beat insurers.
Related models
Took the MINI look up market. Huge fun to drive, and has given a lot of people a lot of fun. More fun to drive than later R56 Cooper.

Buying Advice

Honest John's Newsletter

Connect with Honest John

Facebook YouTube