Dealer won't accompany me on fault finding drive

Am I being unreasonable to ask the main dealer to accompany me on a short road test to discover what is causing the popping like noise at the rear when going over rough ground? They have fobbed me off...

Rights with a faulty

A relative bought a Hyundai i10 from a dealer near Portsmouth 18 months ago and was persuaded by that dealer to change it after 12 months - this one is now nearly six months old but she has had it on the...

What has caused this engine fault on my 2006 Golf GT?

I purchased a Golf GT 1.4TSI 170 new in July 2006. Last July an engine warning light appeared. It was diagnosed as a faulty timing chain, which was replaced. My mileage was 58,736. The local dealer carried...

Faulty Twizy seat

I bought a new Twizy on 18th May. On getting home found back seat faulty, it had been ripped from attaching rivet. Rang the garage (who I'm pretty sure new of the fault all along) and they said that they...

Customer damage

I supplied a £7000 1996 Mazda Bongo campervan to a lady who happily test drove it along with her nurse friend on the day of delivery. It was a tad slow to start, so I advised, and paid for a new set of...

Faults found in second hand vehicle bought less than 48 hours ago

I bought a second hand minibus less than 48 hours ago. Queried sluggishness and black smoke coming from the exhaust with the buyer on the drive home (over the phone), he said if it was something like the...

Why doesn't my warranty cover fuel tank breather fault?

I purchased an extended warranty when I bought a 2008 SEAT Ibiza Ecomotiv from a dealer. The breather to the fuel tank is leaking, and I am told this is not covered by the warranty and that I need to replace...

Warranty doesn't cover Ford Ka faults - must we pursue the trader?

Two months ago my wife purchased a 2004 Ford Ka from a commercial seller. The car came with a 3-month RAC Warranty. In the meantime, the heater will not switch off and there is significant play in the...

Problems with a new van

I bought a van three weeks ago and it developed a fault. I took it to Ford near me and left it with them for 2 days and they said there was a problem but they don't know what it is. I took it to the Ford...

What rights do I have regarding my faulty car?

We bought a new (2011) Volkswagen Polo, within a year it has developed an injector fault, the dealer has fixed the car. What compensation could we reasonably ask for, extended insurance? Are there any...